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Business Profile

Cyber Security

Recover My Crypto, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cyber Security.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello Mycrypto,** reaching out in regards to a scam I fell victim to. Long story short, I had a Coinbase account which is for ****************************** uses. This team of experts told me I had to send them $230 through Coinbase if I wanted their help retrieving my ORIGINAL LOSS OF FUNDS which was approximately a little over $4000 on PayPal and cash app. (And yes, *** tried complaining already to both of those businesses for resolution) So Ive been scammed twice now and the second time since it was through Coinbase, I tried contacting their customer service and unfortunately couldnt reach any solution even though my money was taken from me, and it was considered fraud in my opinion and to my knowledge. Coinbase has taken the position that I owe them $230. This is because I disputed the charge through my financial institution after not reaching a solution with Coinbase directly. I received a credit from my financial institution, but Coinbase claims that I now owe them since I disputed the charge through my bank, This entire situation has been longing and hard and its really frustrating, so that is why I am reaching out for guidance as to what to do and for assistance. im hoping you can help given that. I have a lot of evidence to support what Im saying. Thank you for your understanding and time.

Recover My Crypto, LLC is NOT a BBB Accredited Business.

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