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Business Profile

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Global Auto Hand Car Wash LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2022

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called the establishment before making a drive and was told Id be able to be serviced. I arrived about 20 minutes later and was refused service because the worker was tired and he did not care nor does he care to honor the closing time. They close @5 and I arrived at 3:45. Many people have complained about the same thing happening and this establishment should not be open. The gas and time people waste on these people are ridiculous. And as I pleaded for the car wash, he sits and does his own car.

    Business Response

    Date: 01/12/2023

    Hi, in response to the said complaint by the customer. On this very day we received a phone call from the said customer asking if the car wash was open which we responded by yes we are open. On arrival after an hour to two hours we were unable to offer her service because the car wash experience an unpredictable water pipe boost as a result of the bad weather. This was the very day that ******* experienced the bad weather and snow.  The city of Union city which the business is located experienced the same problems all over the city which resulted in lost of water. We explained to Mrs *********************** that we just had a water pipe line boost and had to stop service immediately until this is fixed and we apologized to her of the inconvenience and told her we will be more than happy to render her service if she returns backs pending when this is fixed if she still needs our service. But unfortunately she refused and began to rain insults on us that we must wash her car because she drove from her home to come get her car wash and for that reason she dont care if our water has issues or not. But unfortunately there was nothing we could do at the moment because of the freezing condition of the weather and the frozen pipes which happened accidentally. 

    All this were not humanly planned rather a weather condition. We were open to business and would have loved to earn hers but couldnt help the weather conditions and

    damages that occurred. 

    Thanks to the cooperation for reaching out to the company and we hope the cooperation will use its office to resolve this. 

     

    Mark .************;

    (Owner). 

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