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Business Profile

Gymnasium

Planet fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnasium.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this location to cancel my membership. Per their advertisement when I initially joined there was no cancelation fees or issues. Ultimately cancel anytime. I went today to cancel and they wanted me to sign something that stated there would be a minimum cancelation fee. I would have not joined if this was the case. I have been dealing with health issues that have prevented me from going to there gym. I should not have to allow them to charge me again or produce a letter from my doctor to cancel. I have placed a stop payment through my bank for any future charges. But I do not want to receive bills or it being put on my credit. I am not asking for the months I have already paid. I just want to cancel my membership. It should not be this difficult

  • Initial Complaint

    Date:02/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called this business several times and also contacted the billing department regarding cancellation of my account. I have not used this membership since last year which im presure they can see! My bank account is continuously being charged and the location is never open during the hours it is supposed to be which Is why I cancelled to begin with along with cars constantly being broken into. I have done a stop payment and they find another way to still charge my account. Now I am having to cancel my bank account that I have had for years because of all the overdrafts from them repeatedly charging my account. They make it impossible and inconvenient to cancel with them it almost like they force you to keep an account with them so they can keep charging people. They are a scam and should be put out of business.

    Customer Answer

    Date: 02/05/2024

    *****************************

    ********** ** 30291

  • Initial Complaint

    Date:08/21/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted the business on two different occasions to get my account resoloved for over charges, I received a response back that I will not get refunded the over charges

  • Initial Complaint

    Date:06/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been trying to cancel my membership since January, but every method I've tried has ended in nothing. I've been charged $29-39 every month since and I still have to wait for someone from my home gym to contact me about this. Very disappointed.

    Customer Answer

    Date: 06/14/2023

    ***************************************************************

  • Initial Complaint

    Date:06/13/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I have been trying to cancel my membership for a year with Planet Fitness. I have sent countless letters and I haven't gotten any response. I sent my first letter in April of last year and my last letter I sent in January of 2023. I'm not sure what's going on.

    Business Response

    Date: 05/09/2023

    At this time, with the information provided, we are unable to locate an ****************************** is franchised, and we only have access to records for locations in our franchise. If you can provide your home location, we would love to look into this further and point you in the right direction if necessary. 

    Customer Answer

    Date: 05/10/2023

    My home location is *******************************************************************

    Business Response

    Date: 05/11/2023

    I apologize for any confusion. I meant which Planet Fitness location did you sign up at?

    Thank you for your help in this. 

    Customer Answer

    Date: 05/12/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [My home location Planet Fitness is ***************** in ********** .]

    Regards,

    ***************************

    Business Response

    Date: 05/15/2023

    Unfortunately that location is not part of our franchise so we are unable to access your account information or make any changes to your account. You will need to reach out to your home location or their franchisee for additional help. I sincerely apologize that I am unable to assist any further. 

  • Initial Complaint

    Date:09/28/2022

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a membership with Planet Fitness June 2021. I was told there was no contract and I could cancel anytime. I had reoccurring monthly payments debited from my business account with Truist. I did not opt-in for Auto-renewal after one year of membership per the Planet fitness app. As of Jun 2022 this year Planet Finess in **********, ** auto-renewed my membership anyway without my authorization. I was overcharged a different amount for the monthly membership and an annual renewal fee. I attempted to cancel several times by ************** but Planet Fitness made it inconvenient by insisting that it could only be done in person or via mail. During my in-person visit, I found out they were also charging me late fees on this membership as though it was financed (potentially unlawful). Planet Fitness has overdrawn my Truist business account with additional fees attached after several attempts to debit my business account that I was not using at the time between Jun-Sept 2022. I was finally able to walk-in and cancel this membership with a very rude & incompetent young male representative who did not have good customer service skills. I am currently stuck with fees which I am working with my bank to have reversed. I have also filed complaints with the ********** to alert other customers they may be potentially scamming out of money!

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