Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from the business on March 28. I traded the vehicle I had at the time in order to buy from this business. I left with a temporary tag, they said the permanent tag would be in the mail by May 12. I took it upon myself to go to the tag office to see if I could solve the issue myself. I could not because the dealership has not filed paperwork for the tags. The tag office extended the tags another 30 days. Still, no tags and I can no longer drive a vehicle that I am paying for. I call they are not in the office , they do not return calls. I called the corporate office and they were no help.

  Business Response

  Date: 06/17/2025

  Good afternoon, we are pleased you contacted us today. The emissions has expired on your vehicle after your purchase. Please come by the store so that we can have your vehicle inspected and we can resolve the tag  issue

• Initial Complaint

  Date:04/28/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ALM Chevrolet acquired my information from a ************ credit application I submitted to **** ******** Chevrolet in *****************, **. I was working a deal with **** ******** on a brand new Corvette and never worked a deal with ALM Chevrolet. ALM Chevrolet contacted me to come to their dealership to look at their car, with me declining. Again, I never set foot in ALM Chevrolet and never spoke with a manager to receive a dollar amount or negotiate on a vehicle. ALM Chevrolet never had permission to run my credit to five different banks, with them not being qualified to handle the specifics of the car I was interested in purchasing. ALM Chevrolet engaged in fraudulent transactions by running my credit and by receiving my credit information fraudulently. They shouldve never had access to my information through ************s system. I never purchased a vehicle from either dealership due to ALM Chevrolet being fraudulent.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23183180
  
  I am rejecting this response because: It contains several misleading and incomplete statements that fail to address the core issues of my complaint.
  First, while I appreciate that the dealership ultimately decided to goodwill the repair, that decision came after weeks of delays, misinformation, and a complete lack of communication. When I dropped off my vehicle on December 13, 2024, no one contacted me for over a week, only for me to learn in person on December 23 that the original service advisor was no longer employed. Had I not shown up in person, I would not have known that no progress had been made.
  At that point, Bismark (the new service advisor) explicitly confirmed the repair was covered under warranty and instructed me to rent a vehicle from *****, promising reimbursement through the warranty. At no time was I told that reimbursement was subject to review by Chevrolet or that it was not guaranteed. I relied on the dealerships guidance in good faith and was never informed of any rental limits.
  For over two months, I contacted the dealership weekly and was consistently told the part was on backorder. When the part finally arrived in February, the dealership reversed course and claimed the repair was no longer under warranty and refused to honor the rental reimbursement beyond one week. This was never communicated in advance and contradicted what I was told when the rental was recommended.
  The repair delay and the resulting $3111.43 rental bill were entirely due to ALM Chevys internal mismanagement and failure to provide accurate information. Suggesting that I now take this issue up with Chevrolet is a deflection. I was instructed by your dealership staff to rent the vehicle and was promised reimbursement based on that guidance.
  At minimum, ALM Chevrolet South should take accountability for the rental charges incurred as a direct result of its staff's miscommunication and lack of transparency. I am requesting full reimbursement for the rental period, which only occurred because of the extended delay and mishandling of my repair.
  
  Sincerely,
  
  *********** *****tions.****** later took over and assured us he would take care of it. On February 25, we picked up our truck and submitted the rental receipt, as ************* of April 2, 2025, I returned to ********* South due to zero follow-up. The service manager, who claimed he was just "filling in," told me that ****** was no longer relevant and asked me to email my complaint. Its now clear no one has tried to resolve this.This is unacceptable. It makes no sense that were expected to pay nearly $3000 in rental fees for a $1,500 repair especially when the delay was entirely caused by ALM *****s mismanagement, lack of communication, and failure to take responsibility.

  Business Response

  Date: 04/11/2025

  To whom it may concern,

  The vehicle was diagnosed, and it was determined that the repairs were outside of the warranty coverage. At that time, the manager made the decision to goodwill the repairs and not charge the customer for them. Parts were subsequently ordered, which did take some time to arrive. Once received, the vehicle was repaired promptly. Regarding the rental vehicle, Chevrolet may occasionally provide reimbursement; however, this is assessed on a case-by-case basis and is beyond the dealer's control. The customer would need to contact ******************** directly to request reimbursement.

   

  Thank you,
  
  

• Initial Complaint

  Date:02/24/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 12, 2024, I traded in two vehicles and purchased a vehicle from this dealership. They confirmed the payoff amounts for my vehicles I was trading in and agreed to pay them off as part of the deal. I was reviewing my accounts a month later to ensure the vehicles were paid off as I did not want my credit to be affected and saw that the payoffs had not been completed yet. I reached out to the sales manager I was dealing with at the dealership and he confirmed that the payoffs should have been done within twenty days from the deal. I advised him my bank had not received the payments and they were due by the 16th of the month. He assured me that if I paid the payments I would be reimbursed. I have attached the correspondence I had with him. This continued through January 2025, with multiple text messages and phone calls between me and the sales manager. They finally sent payment for the vehicles on January 18, 2025, after I had made two additional payments on the vehicles that were in their possession, while also paying for the vehicle I had purchased from them. I have made numerous calls and sent several emails to the contact at the corporate office, as none of the people I was dealing with at the dealership are employed there anymore, regarding the reimbursement I was promised for the additional payments I had to make on the vehicles. I kept getting the runaround until finally today the ** told me I would not be getting any additional money. He was extremely rude when I called him to explain the situation and tried to act like I was trying to get some extra money out of this. I am only requesting to be paid back the money I had to pay, to prevent my credit from being impacted, for the vehicles after the deal was done. I have purchased over a million dollars worth of vehicles in the last two years and have never dealt with anything like this. This dealership is a mess and I should not have to be responsible for an additional $1600.00 for their negligence.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against ALM South ****** located at [dealership address], regarding unethical practices and service mishandling during my visit on November 12, 2024.I brought my 2022 ***** Trail Boss ** to ALM South ***** for a routine oil change. After waiting for approximately two hours, I was informed by the district service manager that my vehicle had been destroyed due to negligence by a service technician. Specifically, I was told that the technician had drained the oil but failed to replenish it, which caused the engine to lock up.Upon further investigation, I discovered this claim to be completely false. My ***** app provided evidence that my vehicles oil level was at 98% and in excellent condition prior to the service appointment. Despite this, I was pressured into purchasing a new vehicle, which resulted in a $160 increase in my monthly payments.Furthermore, the dealership failed to honor the agreed-upon payoff amount for my previous vehicle. At the time of the transaction, the payoff was $27,852.30, yet the dealership only sent $27,428.21 to the lienholder, leaving me responsible for the remaining balance.This experience has left me feeling misled and financially burdened. The dealerships actions appear to be deceptive and unprofessional, and I believe they warrant investigation.I request the BBBs assistance in addressing the following concerns:Ensuring ALM South ***** provides full transparency about the alleged damage to my 2022 ***** Trail Boss **.Investigating the dealerships practices regarding the sale of my new vehicle and their failure to honor the agreed payoff amount.Holding the dealership accountable for unethical practices that have caused financial harm and undue stress.

  Business Response

  Date: 05/29/2025

  The trade was paid off in its entirety at no point did you pay ALM Chevrolet additional funds for your payoff. Your trade in vehicle had a blown motor as we discussed with you on the numerous times you visited the dealership prior to your purchase on 11/22.

• Initial Complaint

  Date:12/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 7, 2024 I returned home from military 12 month deployment. I visited ************* South. Selected a 2024 ******. I love the car. However, I have returned back to my military duty in *******, ********. With the assistance of my mother, we have been trying to get proper registration for the vehicle. I have been granted three temporary tag from the ******************* vehicle because the dealership has failed to provide proper tag and title for the my vehicle. The **************************** received two e-file cancels from **********. The loan providers opened a ticket because they did not receive the proper documents from **********. It is now December 28, 2024. The temporary tag is now expired I am not able to drive the vehicle and risk impound for no proper registration. I wish to bring the car back to you so the I may purchase a vehicle from an legitimate dealer that can provide proper tag and title information. I have been making all payments on time for a vehicle that I can not drive. I am responsible for the loan but there is no tag and titles to prove that the vehicle exist. I would like to receive the down payment of $2270.00 and out of this loan to make this right.

  Business Response

  Date: 05/29/2025

  All paperwork was completed and the cusotmer received his tag in februaury

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought my car, 2025 ***** Trax, on Nov 04, 2024. Transaction was pleasant, that is where the pleasantries end. It is day 45 and I still don't have my paperwork to register my car. My temp tag expired Dec 13, 2024. When I called, they said corporate handles it. Called corporate, the dealership never sent the paperwork to them. Dalership said paperwork would be at the *** by Dec 17, 2024. Did not happen. Not a single manager will call me back, even though I requested one to contact me last week. I had the rudest woman contact me via phone yesterday to inform me that paperwork would be coming to my house and it needed to be signed for. For starters, I work 8-4 and it's a 30 min commute, what am I supposed to do? I haven't EVER dealt with this scenario, IDK what I'm supposed to do and exactly what paperwork it is. I ask for clarification, she repeats the same statement, I start to repeat my question because I'm not understanding what is happening, she cuts me off to begin that same statement, I cut her off and say no ma'am, you will isten to me as I have listened to you. She puts me on hold. I hang up. HOW in the world is ANYONE from this dealership calling me and getting an attitude with me, because SHE or SOMEONE didn't do THEIR job? This is NOT my fault and I will NEVER do business with ALM again. After 45 days I have a brand new car that is paid for and insured, but I cannot drive because THIS dealership cannot seem to get the required paperwork to the proper destination less than 2 hours away. We will always be ***** people, but we will NEVER again do business with anything associated with ***. This is the WORST car buying experience I have EVER had and I have bought quite a few cars.

  Business Response

  Date: 05/29/2025

  This complaint was for the Previous owner of the dealership Nalley Chevrolet

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a 2019 Chevrolet blazer in July 15 and it started acting. Different at the end of the month took it back and they said that it was something simple and they supposed to have fixed it. Couple of days later it started it again they put another bandage on it when it was the transmission all the time now they want fix it. I no longer want the car. Cause they want fix it. They have the car, It took me 40 years to get my credit to 700 and now they want to put this not running car on me. To bring my credit back down. The warranty was almost gone on the car when I brought it. They forged my name on stuff as well

  Business Response

  Date: 10/18/2024

  Thank you for your message. I wanted to inform you that as of August 5, 2024, Nalley Chevrolet is now ALM Chevrolet South, under the ownership of ALM  Automotive.
  For any grievances or concerns, please direct them to Asbury Automotive who owned Nalley at the time, as they will be best equipped to assist you moving forward.
  If you need further assistance, feel free to reach out.

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dropped vehicle off on July 31. Was told they would have the diagnostic completed in 1-3 days. My car has been here 15 days. They are saying it could be another week or longer before they complete the diagnostic. When I asked to speak to a manager they said none is available because they were fired when alm bought the dealership in the beginning of August.

  Business Response

  Date: 05/29/2025

  This complaint is for the previous owner of the dealership Nalley Chevrolet we purchased assets only in August