We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

Professional Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello my name is ****************** Im 23 years old . I was excited to purchase this I saw online. This what the ad said clean title sunroof cold ac good tires power windows big screen need front brakes overall good vehicle that what the ad said it caught my attention. I bought the car on 09-24-22 I test drove the it was fine I go home later that day . The check engine light came on . And I put it in drive it would not go I put it in reverse it did not go . So I called ****** the salesman who sold me the car I called a few times and I texted him. No answer so I called Ms **** the lady who did my paperwork for the car . She pick up and said hey what going on tye I said ** having the car towed back up there she said why I said having problems. So when I go up there she called ****** and told him the boy from yesterday up here . He said on my way . So ****** came up there and said i will let my mechanic man look at it . I left and went home couple days go by I havent heard from ******. Calling him and texting him no response so he finally called and said transmission went out I said just give me my refund back. He say we dont refund. I said you gone help get a new transmission in it he said I will see So I had called a tow service to Decatur to pick it up and drop it off at a tramission shop in Stockbridge they told me it was gone be **** hundred to rebuild it . I got it fixed and still cant drive it . The car has a lot of problems its just been sitting in my grandparents house and I know they ready to get it out of they yard . They want give me my ****** and tag it just been so stressful to me because I dont really have transportation to get back and forth to work my mom let me use her car sometimes. I will give them they car back I just want my money back so I can buy another car somewhere else I paid **** hundred for the car and I had to pay 917 for taxes . I have proof of everything paperwork and all. Please Help Me Out Please. I paid straight cash for the car .

Professional Auto Sales is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.