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Business Profile

Farm Equipment Parts

Equipment Parts Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Farm Equipment Parts.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business failed to issue the refund for the returned 'core' of $2,000, despite repeated promises that the 'check was in the mail,' which we have an written copy of. On top of that, when providing a 'credit memo', they reduced the amount that was never paid, claiming the item was returned with missing parts, which was not true.

  • Initial Complaint

    Date:07/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a new Motor from this company, Paid them 10,300 for it and they sent me a used (blown motor) that needs overhauling, after several weeks contacting them now they do not even answer the telephone.
    All I am asking for is my money back

  • Initial Complaint

    Date:11/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a tractor engine from this company over the phone on 7/5/22. The amt pd was $4617.00. They credited me for $617 because the owner, ******, gave us a flat price of $4000. He said the motor was coming from MN and I would receive in 3 days. It was closer to a month and came from Florida. It was the wrong motor. It should have been a V2203 4 cylinder diesel tractor motor for a L4630 Kabota tractor. It probably came from a kid steer instead of tractor and did not fit my tractor, even though the owner had gotten VIN to be sure he got it right. ****** promised to make it right by picking up the first motor and sending a new one. It took several weeks to pick up the first one and I still have not received a new one. This was several months ago. ****** also said I could get my money back at any time. I really wanted the right motor and I gave him many opportunities to make it right. Now I want my money back. *********, at the company, said she was crediting my credit card for the $4000 on October 31st. It has not been refunded. I have called 22 times since October 31st and have gotten no response. According to my phone records I have either talked to or left messages with this company at least 70 times since this started. I am a senior citizen living on social security and I do not just have $4000 to throw away. I need the money to try to find another motor.. Your help is appreciated.

Equipment Parts Supply is NOT a BBB Accredited Business.

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