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Business Profile

Car Dealers

Drive Source 5.0

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/28/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase a vehicle from the dealership approximately 4 months ago. When I first went to the dealership, I was looking to purchase a ***** ***** to have more space for myself and family. At the time of purchase, I was driving a 2018 ***** ******* which at the time had lien on it. My ******* only had 25, 000 miles on and was excellent condition. The car i was looking to purchase from drive source was a much older vehicle. The ***** was a 2015 with 168,000 miles on it. The owner Lakista M******* asked me to give a down payment for the ***** of 2000... I then explain to Lakista that I can take the car-to-car max and sell my ******* because I had positive equity in my ******* and car max had already given me a price for the ******* and they will be willing to buy it I could have taken the ******* to******** or even several other dealers who were willing to buy and given Lakista 2000 down towards the *****. However, the owner Mr. Lakista insists that he did not want me to sell the ******* because he can get more money for the vehicle was his exact words and that he would rather me trade the ******* in with him instead of selling because he feels he can get more money for it. Because the ******* still had a remaining lien on it. He even asks me if I can get the bank which was fifth third to come down 25,000 even so that he can purchase the ******* himself, I owe 27,000 on the ******* but due to his request I was able to get fifth third to type of a settlement letter for 25,000 even so that Mr., Lakista can purchase the ******* as he promised. However, instead after trading the vehicle in, He kept on his lot for 2 months with a lien on it and never purchase the vehicle as promised. He even had several of his employees driving the ******* around illegally, although he knew it had never been legally purchased; At the time i purchase my ******* my brother sign with his name because I did not have a Georgia license

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