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Business Profile

Furniture Stores

Home Furniture & Mattress Outlet, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a sofa from this company. We waited months for it to be delivered since it was during covid. The day after the sofa was delivered the wood frame broke. I contacted the store and sent pictures to their email as instructed. I didn't hear anything from them and when I called back they said that their person who handled returns had quit. Once they got started on the return, they said that they had to go through the warranty company for the production company. Currently we are waiting for someone to come and actually look at the sofa to see if it is actually broken. We have had this broken sofa for more than a month. The warranty company has pushed their time to come back 3 times. They also can't come unless it is between 8-5 M-F. They give you a 5 hour window. This means that I have to take a whole day off of work for someone to determine that this sofa is in 2 pieces. Once they see that it is broken the sofa will go into production and take several more months to be built. This is ridiculous. They called and offered to give us a floor model they have, but that is not what we want. I want my money refunded 100% immediately. I have told them what I want and they have refused.

    Business Response

    Date: 08/24/2022

    Business Response /* (1000, 5, 2022/08/22) */
    We understand the importance of satisfying our customers within the restraints of shipping and production times. We have offered this customer a brand new sofa, not a floor sample that arrived for our stock, in order to handle this in a timely manner. Product is waiting to be delivered.


    Consumer Response /* (2000, 7, 2022/08/23) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    We received a replacement couch.

Home Furniture & Mattress Outlet, LLC is BBB Accredited.

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