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Business Profile

Hotels

Wingate by Wyndham

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stayed at Wingate by Wyndham from ******** ** ****** ******* ** and had a terrible experience. The rooms are absolutely disgusting!!!! I was given multiple rooms and they were all the same.... mold IN and around the tub, dirt along the baseboards, a/c did not change no matter what setting you put it on, sink clogged, just GROSS! luckily, I had a blanket with me and slept on top of the blankets and use a towel on top of the pillows. I was terrified of rodents so I slept with the light on. This pace should really be torn down. I only stayed one night and waited until I got home to shower and brush my teeth because that place was definitely a no. I am extremely dissatisfied and cannot believe this place is even open for business. There was also no breakfast when I was told at check in there would be. After seeing the rooms, I am not sure that I would have trusted eating anything but a nice cup of orange juice at 10am would have been nice. I’ve uploaded photos but because they are *** ******* ******) I keep getting an error message so I am not sure if they will show here.

Wingate by Wyndham is NOT a BBB Accredited Business.

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