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Average of 2 Customer Reviews
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Review fromJohn H
Date: 12/29/2023
1 starI went in to purchase a truck but was eventually persuaded to lease instead (mistake on my part). While in the finance office, the finance person could not make the numbers on the contract match what was quoted to me. He was going to get with a manager and email me the documents to E sign. It has been 3 days and I still have not heard anything from the dealership although they have cashed my deposit check. I asked for a bed cover and had to continue to call and get a price for the bed cover. This is an item they make money on but I had to continue to follow up. I will call tomorrow to try and schedule the installation. The overall experience was terrible and I will not do business with five star nissan again.
Follow up: I finally received the documents in an email and the monthly payment was increased a small amount but the miles per year allowed was dropped from 12,000 to 10,000. After talking with the General Manager, both items have been changed back and I got a $25 gift card for the inconvenience. I am still waiting for the finance person to give me the payee number needed by my bank to pay the monthly payments.Review fromDjones J
Date: 02/10/2023
5 starsDjones J
Date: 02/10/2023
In the 20 years I've been buying cars, this was one of my favorite, hassle-free experiences! They rolled out the red carpet. From when I inquired online, a real person answered all of my questions to when I arrived, and our salesperson greeted my wife and me, and both vehicles were in the front with our names in the window. ( My wife was impressed because she thought I planned it ) We were in there for no longer than a couple of hours. This was my fault because I had a million questions that my salesperson Roberth Licona kindly answered. I want to give honorable mentions to the Managers who worked to meet our expectations and exceed them. Managers: Kyle J, Mike R, and Heather M, To Both our salespeople Steven Rump and Roberth Licona! Thank you, Five Star. Today was special!
Five Star Nissan of Warner Robins
Date: 02/13/2023
Thank you for taking the time to share your experience about our Warner Robins dealership. We appreciate your feedback since it helps us improve our dealership experience. We will be sure to let the team know of your wonderful feedback! If you need anything at all please do not hesitate to reach out to us. Thank You!
If you have any questions, please feel free to reach out to me by email. My phone number is 478-***-**** if you prefer a phone conversation.
Sincerely,
Owner Loyalty Manager
Amanda O******
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