We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Radiology

Universal Radiology Consultants PC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I received yet another letter from Universal Rad Consultants stating it was the final notice to pay our bill. I have two bills, one from 5/1 for $119 and the other dated 7/16 - $490.00. I have emailed this company 2-3 times letting them know that we received a letter from ****** county hospital for financial assistance of 70% off. They asked me to email the letter, which I did. Since the bill still wasn't adjusted, I had to reach out to them again, and they asked me to forward it to another company, which I did & never heard anything.

    I received an email saying that it has been approved, but we continue to receive these letters saying we owe 100% of the bill. This is very stressful as I do not want my bill going to a collection agency. With the 70% financial assistance discount, our total bill should be $182.70. I cannot make a payment until this has been adjusted.

    I am attaching screenshots of the bills along with the financial assistance letter from ****** county hospital with the 70% discount for financial assistance.

    If you could please get this company to sort this out asap as I do not want my bill going to a collections agency.

    Thank you so very much!

    Business Response

    Date: 09/17/2024

    Thank you for
    your recent letter regarding the complaint submitted to your organization by *******
    ****.  ***** ********, LLC provides
    medical billing management services on behalf of Universal Radiology
    Consultants PC.  As such, I am responding
    to your inquiry on their behalf. It is our mutual goal to provide accurate and
    timely billing services in a satisfying manner to the patients of Universal
    Radiology Consultants.

    Our review of
    the patient’s account has resulted in these findings:


    As
    a one-time courtesy Universal Radiology Consultants has adjusted the
    balance by 70%.
    There
    is a balance due of $182.70.
    The
    patient can check and pay balance online at *******************


    We regret for
    the inconvenience this has caused ******* ****. 
    At this time, we request you close this complaint as we have resolved it
    in a satisfactory manner.

    Customer Answer

    Date: 09/19/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ****

Universal Radiology Consultants PC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.