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Business Profile

Human Resources

Divorce Resource Center of Georgia

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has charged bank cards instead of insurance for two members of my family, myself and my daughter. My children saw ***************************** ***** ( owner ) and she did not charge insurance for 6 months. My daughter had insurance in March per a phone call and mail notices from CareSource. I was not informed by this office until July that my daughter's insurance was not processing and I have yet to receive the requested documents showing that my daughter's insurance was ever charged ( CareSource informed me they had no requests on their end every time I have called since July.) . My daughter's appointments (as well as my son's) were abruptly cancelled due to nonpayment without discussing the issue with me. She is now strong arming me in an attempt to have my ex husband pay her cash (she has already charged his card without notice for appointments that my daughter had insurance for) and refusing to follow up about back payments with insurance for their negligence. This also happened with her office on my account and my card when I started seeing another therapist there. They also attempted to have us sign a contract for coparenting classes without notifying us of the cost up front ( around ****+ retainer plus 200$ per session out of pocket, not included in amount they are attempting to charge or have already withdrawn without notice.) They are defrauding victims of abuse and siding with the abuser for attempts at cash payments and she has threatened to "block" me from communication because I said I would call the police and file a report which would be a typical response to companies defrauding their clients and extorting cash payments from the parent who does not have medical decision making or is not the primary custodial parent (joint phys). I have all evidence/emails/threats and/or hostilities towards me then projected at me and told I am making threats & being hostile when I respond to protect *********** children. In total about $****-3000 is being extorted.

    Business Response

    Date: 09/29/2023

    We provide HIPAA protected ********************* and therefore cannot confirm or deny any information in a public format. 

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