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Business Profile

Vacation Rentals

Cynthia and Jerry Hyde Mader, VRBO

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:04/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mid December placed a reservation with **** to ******* around first of June. Reservation ID#*****.Cancelled In February due to scheduling and was told by the **** rep. that I would get a full refund and a fee deduction from sea breeze rentals. Sea breeze payment cleared three weeks later minus fee. I called **** and the women ******** on 03-21-23 stated she needed proof of cancellation and payment verification to process the refund. I had the cancellation and had to call back for the proof of payment. had the information I needed and call back on 04/11/23 to complete process and ********* informed me they needed the credit information from sea breeze (I don't understand why) to complete my refund on their end. I this time I felt like there was no end to this. I gathered all request and called back a third time to be told that the fee of ****** was non-refundable. I didn't get the last reps. name but I highly recommend people steer clear of ****.

Cynthia and Jerry Hyde Mader, VRBO is NOT a BBB Accredited Business.

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