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Business Profile

Cable Contractors

Vyve Broadband

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable Contractors.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I actually received a call from them just this morning. They've taken care of the credit to my account.

    se from the ones i emailed about it in weeks and I want my account credited for the 35 days, or at least a full 30 day month.

  • Initial Complaint

    Date:11/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need some information concerning billing policy On the 9/26/2024 hurrican Helene hit waycross GA leaving many peoples without power or cable along with other things.  My lights were restore buy t not my cable services until the 10/10/2024. Here is my problem. My cable was out for 14 days but Vyve Broadband cable services added $10.53 more to my previously bill which was $176.93 knowing I was without cable for 14 days. (Please see attached document for the entire description of my complaint) 

    Business Response

    Date: 12/05/2024

    Thank you for sharing your feedback. We sincerely apologize
    for any frustrations these issues caused and are happy to address your
    concerns. On 12/3 & 12/4 our Support Specialists attempted to reach you by
    phone; We were unable to reach you. Since the outages were due to unprecedented
    and uncontrollable circumstances like severe power outages, we’re prioritizing
    solutions that we hope will provide you with more value as your service
    resumes. 

    We appreciate the opportunity to look into your concerns
    further.

    Regards,
    Vyve Broadband

  • Initial Complaint

    Date:10/15/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am paying for services that no longer works. We have tried multiple times to get someone on the phone with failure. All of the internet, cable, and phone services are down. Its a simple fix to reconnect the cable to the house, but no one has come to resolve the problem. Even though we have no service and cannot talk to anyone, I know for a fact the next bill is coming on November 2nd. We need help from our provider and no help is in sight.

  • Initial Complaint

    Date:09/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I terminated internet services for ******* *** on 8/19/24 via phone contact, took their equipment back 8/26/24 . Received bill for 9/9/24 to 10/8/24 for full amt of 115.60 on 9/14/24. I phoned them today and was told that we would be billed for 9 days in September due to some kind of 30 day policy for business disconnect. Seems like a scam to me. Just want to file a complaint report and hopefully stop them from their shady business practices. My email address is *******************, your system would not accept it but that is the email.

    Business Response

    Date: 09/26/2024

    Vyve’s
    Response:
    Thank
    you for bringing this to our attention. We apologize for any inconvenience this
    may have caused. On 8/18 a Support Specialist contacted you regarding your billing
    concerns. We escalated your concerns to the appropriate department to work
    towards a resolution. We will continue to review and follow up with you
    regarding the outcome for your account.

    We
    appreciate your patience and thank you for allowing us to work towards a
    resolution.
    Regards,
    Vyve
    Broadband

Vyve Broadband is NOT a BBB Accredited Business.

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