Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:02/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of this transaction: June 2023 to Present In June of 2023, a contract was entered into with Just Another Carpenter, LLC/*********************************** to renovate my kitchen. However the kitchen cabinets are left inferior and unfinished and ******************** did not return to correct and finish the job he started and which was agreed on. The amount of $15,500.00 was paid to ********************. Estimates to correct and finish the job were received and the smallest amount quoted to us is $8,000.00. Efforts were made to contact ******************** proved futile. The address listed for Just Another Carpenter, LLC has since changed,
Business Response
Date: 03/05/2024
******************Business Response
Date: 03/05/2024
Thank you for your concerns. Your feedback is truly valued
I do apologize for the fact that this mater has lead to this, as to have been taking to this public
platform. However it would have been more appropriate to keep it within the realm of factual exchange.
15k is what you are claiming.
Your total service cost was $19,125.
Your paid ****** leaving a balance of $3,625
Your project consists of 4 primary components:
Cabinet 6.9k Top incomplete bottom completed .
Countertop / backsplash 6k (completed )
Floors 4.2k (completed)
And painting 1k along with miscellaneous change orders (completed) Your complaint suggested that all that we completed your floor , counter top , backsplash install ALL that you approved must now be refunded? The value to change your cabinets is 3k. I will be more then happy to negotiate term within the ball park of reasonable terms. Thank you so much for your review. I will do better and will remain willing to make it right. I will not allow myself to be taking advantage of nor ran over in my attempt to remain fair. I will also strive Harder to provide far better service for future clients. Thank you again for your review.. ??Customer Answer
Date: 03/05/2024
Complaint: 21347264
I am rejecting this response because: First off I am not asking for $15,000. The cabinets were left unfinished and unsecured, and the colors mismatched. The amount owed to Just Another Carpenter was $3,625,00, however the amount needed to get the job done is $8,000.00 (the lower of the 2 estimates provided). The difference now being $4,375.00. Plus the amount of $930.17 which was purchased from my pocket which you stated you would return to me which was never returned. This $930.17 was used to purchase handles for the cabinets, kitchen faucet, kitchen sink and backsplash. Therefore the total amount I am seeking from Just Another Carpenter is $5,305.17. (Attached are pictures as to the way the cabinets are left in my home and also 2 estimates to get the kitchen cabinets in proper order)
Sincerely,
*************************Business Response
Date: 05/03/2024
I am rejecting the request for additional payment in relation to the carpentry project. We should not be responsible for the client paying more for the cabinetry elsewhere. The agreed-upon amount for demo and installation of new cabinets, which was $5016 in total. With 50% of the work completed to satisfaction, the remaining value is $2500. The excess cost of the cabinetry, exceeding $3000, should be balanced out by the remaining work value that has been completed Therefore, we will not accept any additional charges beyond the original agreement."
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