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Business Profile

Deck Builder

Deck Dynasty

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/18/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company also goes under the name, Decks Delite in ******, *******. This business was hired by me for a deck replacement on 4/15/22. Contract was signed and was stated in the contract a final walk-through and inspection would be performed. Work crew took one week to finish the deck, final payment was given on 4/22/22 for a grand total of $12,934.00. No walk through or inspection occurred on the day the final payment was made. The company, which is owned by a person by the name of "Buck" and "******" were the main contacts. Once the deck was "finished" on 4/23/22, multiple safety issues were identified that needed to be fixed including uneven railing, a missing footer underneath the deck as well as safety brackets and planks that were not nailed down safely. ****** was notified via text on 4/23/22 of these issues. I was told at that time it would be taken care of. **** came back out on 4/28/22 to pick up remaining debris from demo, no repairs were made. Several attempts were made between 4/28/22 and present day including multiple text messages with pictures and phone calls to both Buck and ******. Responses included stating they would be out on certain days to fix repairs, crew never showed up on stated days. ****** was texted on 5/10/22 asking about when the crew would be out, no response. ****** was once again texted/called on 5/15/22, he said they would be out 5/17/22, crew never showed. Safety concerns are present due to missing footer and uneven railing. In attempt to locate ** license numbers for the business unsuccessful, despite business claiming they are licensed and insured. Payments were made to an individual by the name of ***** Dryer. Phone number listed for Buck noted to also be attached to a business by the name of Deck Dynasty based out of ******, **. According to a ** license search, this license was dissolved. LLC was listed under the name Rich ******** file number ********. No LLC business is found under the name Decks Delite.

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