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Business Profile

Instrument Lessons

Piano with Corey

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Instrument Lessons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase online course, Piano in 30 days from **************** on March 5, 2024 with a 60 day (stated elsewhere as a 365 day no questions asked money back guarantee) Requested refund on March 13, 2024. Online access to course was suspended with absolutely no warning and no response to attempts to contact via email to request a refund according to the stated policy. I simply just wanted a refund of my money.

    Business Response

    Date: 03/15/2024

    The buyer didn't even wait 2 full business days for me to respond before filing his complaint with you (see screenshot). I run everything in this business by myself and honor every single refund request. I've since issued his refund (see screenshot). And course access was never revoked either, I'm not sure if he just had an issue with his login.

    I had a particularly busy day yesterday as my wife was out of town, so I was holding down the house, watching my 19 month old daughter, and working my day job. But even still I don't think 2 days is an egregious amount of time to have to wait to get issued a full refund.

Piano with Corey is NOT a BBB Accredited Business.

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