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Business Profile

Online Retailer

Chico's Returns

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a shirt from Chicos on 11/23/22 and requested overnight shipping, I used Afterpay to pay for this shirt. I paid my initial payment on 11/23/22 $16.32 and agreed to the terms of the payment plan. My account was charged again $16.32 on 12/12/22, and again $1.60 on 12/22/22. I NEVER received my order, my order never shipped. My Chico Order #********* provided this tracking #************ with ****** When tracking my order it shows a label has been created. My order has had this same status for over 6 weeks. I have contacted Chicos on 11/28/22 regarding my order, and was refunded the over night shipping fee. After that Ive contacted Chicos four different times and spoke with four different customer service representatives; and each time received four different responses. I emailed Chicos support team on 12/16/22 because I didnt understand what was taking so long to receive my refund. The response I received was that I needed to contact Afterpay because they (Chicos) said they sent these refunds $26.75 for the overnight shipping charge on 12/2/2022. On 12/7/2022 we issued a credit of $35.99 and $4.27 for the item and the tax. When I reached out to Afterpay to inform them of this information on 12/20/22. Afterpay responded with this on 12/24/22: I can confirm at this time we have received a refund in the amount of $26.75 on 12/02/2022 and a refund of $4.27 on 12/07/2022 but we have not received the last refund of $35.99 as stated in the email you provided from Chicos. I havent heard anything back from Chicos, and Afterpay escalated and started a investigation on 12/21/22 and this matter still isnt resolved. Im not understanding why Chicos is complicating this matter. I placed my order on 11/23/22, I never received my order, so I have every right to request a refund and to receive this back in a timely manner. I have been dealing with this over 6 weeks.

Chico's Returns is NOT a BBB Accredited Business.

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