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Business Profile

Womens Clothing

Ladies & Luggage Travel Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Womens Clothing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $2340.48 towards a trip cost of $4850.00 that was canceled this month along with the other upcoming trips due to closing the company down by ***** *****, Founder, ********************************************** I had canceled the trip due to having surgery next month and was told I had to have travel insurance for my refund which I had not gotten yet or if the trip is canceled, then I would receive a refund funds *******, I am asking for my refund from ********************************************* as stated in the email sent. Some of the ladies didn't receive an email. My daughter did and she sent it to me. That's all I want is to be refunded.

  • Initial Complaint

    Date:10/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In spring 2024, I will begin making installment payments to Ladies&Luggage (L&L) for a November 2024 trip to ******. The payments were charged to my credit card and paid in full in August 2024, as required. On September 3, I received a trip cancellation notification with an invitation to consider another trip offered by L&L. I responded with a request for a refund, which ***** ***** acknowledged. In early October, I reached out again with a ***************** about the timeframe for my refund. I finally received an email indicating a "cash flow issues, and the refund would be sent. However, L&L continues funding 2024 trips as usual per their FB posts and has not even offered a firm timeframe for restitution to those awaiting refunds of the $5,199 we invested in a trip to ****** that the company canceled. So, this complaint is to recoup the payments we made in good faith.

Ladies & Luggage Travel Group is NOT a BBB Accredited Business.

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