Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   

  I’m responding to your request on what I want for an outcome. I thought I stated that in the message. I need to have a receipt and A refund as I paid him extra because he was my neighbor and I was giving him a tip and he was going to help me out with some other things and he did not. Also, I want two panels replaced that were damaged and the door realigned. Also a refund because I had to finish The job by doing the trim work because he did not complete the job. He was so belligerent. I had to ask him to leave as he was triggering my **** and I almost had to go to the hospital. He had a very threatening attitude!

  Also, I need a copy of the warranty for the door and I want it reinstated as he said in the beginning any workmanship. He said because I put in the garage door opener myself and void the warranty. I want it all reinstated and I want a copy of the warranty. He even instructed me on how to replace a piece of wood that was bad and he said that voided the warranty when he he said I could do the work.  He even showed me how to do it. And he also said he voided the warranty because I installed the door opener but I did not touch any hardware on the door. He installed the hardware on the door and all I did was replace the door opener with a lake unit and I did not have to do any hardware to the door. Also, the same day I noticed a flaw in the panels when I attached a plastic hinge and he went off the deep end telling me I did the damage. So I want to know panels I want the door realigned like it’s supposed to be and a refund of $100. As I had to finish the work on the trim. I tried calling and talking to him and hopefully he would A more professional attitude, and he never returned my call to settle issue. And he never gave me any paperwork any warranty or receipt for the job which I need to have. I had another professional look At the work he did, and he said an adjustment is definitely needed.

   

  *** *******

  . Also, I noticed there was a 2 inch gap on one side of the door. I sent him the picture of the gap. He put me off as he said he would be here on Friday and then didn’t arrive till Monday afternoon after I had to call him. When I showed him the big gap, he said that was normal. When I showed him the ding in the door, his personality changed immediately, and he became very belligerent and started blaming me for the damage. I am 100% disabled veteran, and I am ** years old. I suffer from **** and *** from the *** *****.
  The verbal abuse, and his attitude blaming me for the damages because I install the garage door using the original hardware on the door. He said that canceled the warranty on the door. He did not offer me a copy of the warranty, nor did he give me a copy or the receipt for installing the door.
  It got so bad I had to ask him to leave the property as I was very disturbed, and I was suffering from a panic attack from my ****. It was like he flipped a switch from Mr. nice to Mr. bad.