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Business Profile

Audio Visual Consultants

Visually Sound, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Consultants.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Audrey C

    Date: 12/01/2024

    Distrustful....Dishonest...The owner had done some prior work at my house (while working for another company) and I felt that I could trust him. I asked him to upgrade my home computer and he said he could do so. He sent me an invoice for $2433. After he completed the work, I immediately had extreme difficulties with my computer shutting down and giving me terminal errors. I began to look at the computer components myself to see if I could effect a repair. You can imagine my surprise when I realized that the owner had charged me a significant markup on the products that he installed in my computer. The motherboard, I paid him $349 & on ****** it's $229. He charged me $598 for memory & on ****** is $418. He had already charged me $450 for labor, so his profit was already included. I discovered that he overcharged me for what was not even inside my computer. I paid for memory capacity $598 (again $180 more than Amazon pricing). I discovered what he put in my computer was actually worth $178... he overcharged me for $420!! and installed old equipment! It was used & not what I paid for. The motherboard he charged me $349 for & he gave me a substandard motherboard that was only worth $210.00 (overcharged by $139 for an old part that was not what was invoiced). He gave me used parts, lied to me about what products he installed on my computer & overcharged me by 3X!I called multiple times and asked him to come to the house to exchange the cash I paid him for the products that were not what I expected. He did not respond and went dormant.I had to repair the computer by myself using my own resources and time. I sent him a video of the components in the computer and asked him why he would charge me for one thing, but install another. He said must have been my vendor and asserted he had no idea. After that, he never responded to me again. He was so dishonest with me and took advantage of my trust.

  • Chad T

    Date: 08/15/2023

    GO ELSEWHERE TO GET YOUR WORK DONE. I paid over $25,000 for them to install a home theater and security cameras. The security cameras stopped working after I changed my modem. The owner tried to say I owed him an additional $200-$300 after they installed equipment that wouldn't work. The installed hardware to boost a signal so I could view my cameras in my basement and when it didn't work and they came back out to troubleshoot they installed new hardware that I didn't agree to pay for. They said I owed them an additional $200-$300 that I didn't agree to pay for. I spoke with the owner **** and after paying all that money he said he wouldn't help me until I pad and invoice that he didn't get prior approval on nor did his brother say I would have to pay for it. In addition to this they damaged my wall and left it for me to repair and paint. PLEASE DO NOT USE THEM !!!

Visually Sound, LLC is NOT a BBB Accredited Business.

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