Complaints

This profile includes complaints for Chloe's Auto Repair & Tire, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Chloe's Auto Repair & Tire, LLC has 4 locations, listed below.

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  Chloe's Auto Repair & Tire, LLC

  6422 Bells Ferry Rd STE 100 Woodstock, GA 30189-6114

  
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  Chloe's Auto Repair & Tire, LLC

  4750 Alabama Rd NE Ste 100 Roswell, GA 30075-1680

  
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  Chloe's Auto Repair & Tire, LLC

  2608 Stilesboro Rd NW Kennesaw, GA 30152-4346

  
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  Chloe's Auto Repair & Tire, LLC

  1340A Hiram Acworth Hwy Dallas, GA 30157-9621

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2023, I contacted Chloes Auto Repair regarding my 1976 Triumph TR-6. I had the car towed to Chloes and was present when the car was delivered. At no time was there and mention of distortion or damage to the car. I asked the Shop ************************ and Service Writer CJ to look at my car and let me know what is needed to make the car roadworthy. Chloes provided an electronic estimate of the items needing repairs including the installation of fuel lines, carburetor (s) rebuild, frame repairs and minor electrical work. I approved the estimate. Over the next several months I would occasionally call and check on the progress of the work. Sometime around October/November 2023, I contacted CJ to check on the progress and ** informed me that most of the work was completed. He stated that the carburetors still needed to be rebuilt and they were having issues closing the doors. In April/May 2024 time frame I was contacted by ** stating the battery was dead. I retrieved the battery from ** and bought it back after it was charged. ** contacted me a couple of weeks later and asked me to pay the remaining balance. I visited the shop on a Saturday and was alarmed at how the doors closed or more like it didnt close properly. Additionally, when attempting to start the vehicle I pulled the manual choke and found that the chokes are not attached. On or about June 7th, I went to Chloes to discuss with ***********************, I stated the frame was damaged and the car was not ready as all of the repairs were not complete. **** became hostile and stated that she was not going to fix the car. I left the shop and a couple of days later; I called ** and he informed me that **** Instructed the staff not to speak to me. I attempted to review the electronic documents. However, I am locked out of Chloes system and have no access to the initial or final documents. The repairs are not completed per the agreement, and I have not been given the opportunity to review the work performed.

  

  Business Response

  Date: 07/30/2024

  *************,
  
  
  After reading your letter and your complaint to the BBB, I would like to address and hopefully resolve these is***s with you.
  
  
  I would like to clarify that I, ***********************, do not work in the shop, you have never met me. Therefore, I have never been hostile to you as you stated in your complaint. I do administration work for the owner, offsite, which is why my name was on the letter you received. 
  
  
  The reason the letter was sent to you regarding the vehicle being impounded is due to the fact the property management company took note of the vehicle and how long it has been on the property.
  
  
  In your letter, you claim that the vehicle has not been repaired for 90 days. It has, They were completed on April 15th, You came to the shop and objected to the repairs. While you were here it would have been a great time to inspect the repairs. Instead you came inside and informed us you were going to *** us because we let you know that your vehicle was not safe to drive.
  
  
  In our opinion, The is*** with your deteriorated/damaged frame is the most important so allow us to address that first.
  
  
  When the vehicle was initially dropped off, the frame was already compromised.  You were aware of this on some level as you requested us to weld in support. After further inspection of this area, we noted signs of previous welding.  We had a body shop inspect the vehicle and they stated that there was previous welding on the frame but that we should be safe to weld in this support. We went ahead and installed the frame support as requested.
  
  
  While in the process of making the other repairs we noted that the doors were having difficulty opening and closing.  We asked an expert on what might have caused this. After inspecting the vehicle he states:
  
  
  commonly known is*** on the TR6 body is at the junction where the fender ***** meet the inner aprons. On inspection with the hood opened and looking down in the engine bay I could see where a less than professional patch job was performed on both aprons. In an attempt to grind the welds, they took off an excessive amount of the surface metal weakening the repair.
  It is my opinion that body work has been performed on this vehicle by an amateur and not by a professional body shop.
  
  
  These frame repairs were outside the scope of the repairs you requested we complete and were completed before we received the vehicle for repairs.
  
  
  Furthermore, while we did weld in the components as requested, the expert stated:
  
  
  The customer requested ********************** to replace reinforcement panels known as **shirt panels. These are commonly used to reinforce the trailing arms to and frame connection points. To be done correctly these panels should overlap the trailing arms to the main frame structure. This is done by removing the body off the frame and removing all ******* inspecting the frame for any compromised areas and replacing trailing arms if needed then overlapping trailing arms with the **shirt panel.
  
  
  This type of repairs was clearly outside the scope of the requested work, we were simply tasked with welding in a couple of supports, not removing the frame or making other major modifications.
  
  
  As the vehicle has been sitting, the doors now close and open easily. Please view the video attached to the inspection of the doors opening and closing properly.  This settling of the frame is why this vehicle is not safe to drive.  The frame should not bend simply by sitting in a parking lot or by being placed on a lift.
  
  
  You state you have not had the opportunity to review the notes or estimates. 
  You state the links to view this information are not accessible, The links had expired  due to the extended length of time it had been since originally sent to you. We have reactivated the links for you to view all notes, reports, and estimates. Please download/print/save them before they expire again.
  
  
  Regarding the carburetor repair, it is complete. 
  
  
  You provided *****'s with a carburetor rebuild kit in which we used. The vehicle then sat for 8 months waiting on you which is not great for the carburetor. By the time you came to the shop it did not work. We then purchased (on our dime) a new rebuild kit and completed the repair again at no cost to you. We believe our attempt to make things right was in error though, as even after they've been rebuilt twice they are still faulty, A simple rebuild kit will not fix what's wrong with them and you will need to have both carburetors replaced not rebuilt.
  
  
  The manual Chokes are connected, There was a broken cable but we have already repaired it. This car has serious wear is***s and it is breaking from us simply touching it.  
  
  
  We are not interested in continuing to repair this vehicle as it is broken in a way that is beyond our means to repair. There is significant deterioration to the frame and any additional work we would be capable of doing would not be enough to repair the damage. Frankly, we do not know anyone who would be willing to put the time and effort into such a repair for a customer who abandons his vehicle and then calls the authorities when they can no longer store the vehicle for you.
  
  
  Your car has frame damage and it was not caused by us, but weve put a lot of time and money into trying to make this car great for you but it simply is not something we can do.  It was damaged when we got it and nothing weve done could have caused the problems this car has. We hate that we have to be the ones to tell you your car was broken when you brought it to us. But it was.
  
  
  We want a peaceful resolution to this and we have already made you a great offer. You can come get your vehicle, we will shake your hand, you owe us no more money, there will be no legal action by either party, and everyone understands that is just a really bad situation for everyone. We lose all the time and money we would have otherwise earned and you get your vehicle back in better shape than what you brought it to us, but now you have the knowledge about how seriously the frame is damaged.  This is a win for you.  There is no resolution that will be more beneficial for you than this.  We highly encourage you to take this deal.
  
  
  
  
  Please contact us within 3 Business days to confirm receipt of this notice and give us an indication of how you would like to proceed.
  
  

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The shop put a motor in my Jeep and I have had nothing but problems with it since they put the motor in it and these guys think it is on me to pay again and it there fault its still broken

  

  Business Response

  Date: 03/08/2023

  Mr. ************;2010 Jeep Wrangler Sport was originally towed to ***************** Repair from another auto repair shop due to ************** declining to pay for costs associated with the tear-down of his engine. The Engine tear-down was not covered by his extended warranty. When his Jeep was first brought to *****'s, ************** came to us regarding a noise coming from the engine of his Jeep. After completing the inspection and a tear-down of the engine to diagnose, we recommended an engine replacement. We worked directly with his extended warranty company, Maxcare, and could not come to an agreement on the cost of a new engine. Maxcare said they would purchase the engine and cover any warranty on the engine. It was also stated that ***************** Repair would not be responsible for any parts or labor warranty on the engine, since Maxcare would be providing the parts, and the extended warranty. The work was completed on the Jeep Wrangler and it had left our shop on 10/22/2022.
  
  ************** later returned for an oil change with complaints of an exhaust leak. Upon inspection, we found the exhaust manifold bolts had become loose for two reasons: first, the extended warranty did not approve for us to replace the bolts and second, it was also clear that the customer had been using the Jeep Wrangler to go off-roading, which voids any warranty he would have had due to Maxcare/Carmax supplying the parts.
  
  We spoke to the engine supplier (LKQ) and Maxcare. Maxcare stated that due to the mileage on the Jeep Wrangler, ************** would need to pay his $300.00 deductible first and that Maxcare would pay for the remaining  $68.00 to fix the exhaust leak.
  
  ************** stated his reluctance to pay the $300.00 deductible in his contract with Maxcare and asked us to instead get Maxcare to pay for the parts and then give the parts to ************** so he could avoid paying his deductible. To do so, would be to commit insurance fraud. We did not agree with his plans and stated that he would need to work something out with *******. We believe his complaints should be with his extended warranty company, and not with us.

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2006 H3 to Chloes auto repair in ************ November 23, 2022. I requested a full diagnostic and informed them that I believed the pcm was bad causing the check engine light to be on. A few hours later I get a call saying the connector from the O2 sensor was the wrong one and they couldnt continue with diagnostics until it was fixed ($243.79). Then I get a call Friday 11/25/22, and I was told the O2 sensor had burned up due to wiring and they couldnt continue with diagnostics until it was fixed ($84.50 with me providing the sensor). After sensor was replaced they said the *** is bad which I told them to begin with when I took my vehicle in. I said I would pick my car up and bring it back the following week. When I got in my car the lever to release the parking brake was broken. They REFUSED to accept responsibility, and was told by the owner her technicians know the difference between a hood and brake release. My brake release is close to the dash and the hood release is much further down. Most cars have them in the opposite positions, and I know for a fact it wasnt broken before leaving it at Chloes. The owner is rude and they will not admit when they have done you wrong. I spent over $500 and still have the same issue I started with plus an extra repair. The ** dealership my car is at now informed me that I was right and its been the *** the whole time. I will NEVER go to Chloes again, and I have informed several friends about how they work. I work really hard for what money I do have, and no one should be taken advantage of the way Chloes did.

  

  Business Response

  Date: 12/05/2022

  ********,
  We would first like to apologize that your repair experience at our store was not to your expectations. When you brought your vehicle in, you informed us that your husband had done work on the vehicle and in our findings, unfortunately errors were made in that process by wires being connected backwards(noted in the Repair Order that wires were connected with plastic connectors) and that led to both your O2 sensor burning out and *** being unprogrammable. We communicated this to you, you approved the repair replacing the upstream O2 sensor pigtail and you provided a new O2 sensor. We replaced the sensor and then we were able to continue with our diagnostic that showed the *** was indeed bad due to the improper wiring. You then declined for us to repair and replace with either us providing a new *** or you personally providing one. Therefore, yes your initial repair(*** replacement) was not completed since you declined it(noted at the bottom of repair order). In regards to your parking brake release, we did not activate nor release your parking brake at any time while your vehicle was in our shop. We have inspected our security camera footage as well as spoken to the technician to confirm this. We're sorry to lose your future business, and wish you the best. Drive safely out there.