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Business Profile

Custom Logo Apparel

Child Of God Co. Apparel Company LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Logo Apparel.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a sweatshirt for our sister for Christmas. The sweatshirt was too small. I wanted to make a return however their websites return page is out of order. I should be able to return the sweatshirt but have not gotten any help. I emailed them days ago and have yet to hear back. I appreciate this company but a page as important as the return page should be functioning properly as well as their customer service.

  • Initial Complaint

    Date:09/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a shirt. My card was charged and then the company no longer responded. No shirt was delivered. I have attempted to contact the company via email, website, ********, and Instagram- no response.

  • Initial Complaint

    Date:02/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother bought this as a Christmas present for my daughter, I transaction number 7FS31000 801853E. My daughter received it for Christmas and it is defective. My daughter got the information from my mom and got on the website and emailed them as instructed on the website to do and got no response. She submitted an online contact as well and nobody replied. I then began emailing the company because theres no phone number listed anywhere. I have not got a reply. We have sent photographs of the invoice and the defective shirt, with the appliqu crimped and puffing off. Its never been used to the tags are still on. I sent copies of the receipt and pictures, and no one has replied. Additionally, Ive gone on ******** left messages on ******** posts and also left a message on ******** messenger and still no reply. A fellow customer responded to my post, saying the same thing is happened to him. This is supposed to be a *********************** this shirt meant a lot to my daughter, and she wanted to wear it to camp and now its been two months and nobody is excepting or even responding this defective merchandise for replacement or credit. We would like the business to credit my mothers account, so that we can find a Christmas present for my daughter elsewhere. I have the receipt and delivery documents.

  • Initial Complaint

    Date:01/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a sweatshirt from their website the beginning of December as a Christmas gift for my daughter. The sweatshirt is too small. I have completed their online form 4 times to issue a refund or exchange for a larger size. I have received no response. I have sent 6 emails to two different email addresses and received no response. I have contacted them via ******** and have received no response. I cannot find a phone number listed anywhere for them. I have received ZERO communication back from them since first contacting them on December 27th, 2022.

  • Initial Complaint

    Date:11/21/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reference order #*****. We purchased a Hoodie on 7/18/22 for $57.36. On 8/30/22 we shipped it back and requested an exchange for a larger size. The cost of shipping back to them was $11.75. I tracked the shipment through the **** tracking # **** **** **** **** **** 05. I have proof that they picked it up at the *********** in ********* **. on 9/8/22. They never sent a replacement hoodie and they did not refund the money. I attempted to contact them 6 different times using their online return/exchange form, their online email form, I sent regular emails and I messaged them on ******** twice. They completely ignored every attempt to contact them and did not reply to me even once. They kept the Hoodie and our money. At this point we would just like a refund. Thank You

Child Of God Co. Apparel Company LLC is NOT a BBB Accredited Business.

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