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Business Profile

Eye Surgery

Georgia Eye Partners Woodstock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eye Surgery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:02/19/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 20, 2023, there is a $62 amount that was charged to me and I do not know what it was for. On December 7, 2023 I went in for Lasix surgery, paid $500 and it was not on the bill they sent. So I called them up 3 times to see what the charges were for and to get a statement of account showing all the procedures and payments from July 2023 to January2024 (late January 2024, early February 2024, and just last week) and they continue to tell me that it has to be researched and someone would get back to me - they haven't yet. I have a deadline to submit the documents to my HSA account which is March 1, 2024. I don't know what else to do!! I am requesting a statement with all the procedures and payments that have occurred from July 1, 2023 to January 1, 2024, and to have an explanation of the charges on July 20th explained. The number I used is ************.I asked if there is somewhere else that I can call to receive the info by email and they said this is the correct number. Can you please help before March 1st???

Georgia Eye Partners Woodstock is NOT a BBB Accredited Business.

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