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Business Profile

Foundation Repair

'58 Foundations & Waterproofing
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 22584838

    I am rejecting this response because: 58 Foundations never responded to me with any explanation at all. I called to speak with management and was told that someone would contact me but they did not call me back. The representative that came out even admitted that the advertisement was very misleading. 

    Sincerely,

    ****** ******

    Business Response

    Date: 11/21/2024

    Hello, 

    We connected with Mr. ****** on 11/20 at 3:30pm EST and explained the details of our promotion to him and confirmed that he understood the terms. We hope the conversation resolves any remaining concerns or confusion and encourage him to follow-up with the team has been working with directly if we can be of further assistance.

    Thank you!

    Business Response

    Date: 12/03/2024

    Hello,

    We provided a free estimate and a quote to Mr. ****** based on the services he requested; after he received the quote, he inquired about a promotion he saw on one of our ads. Our Foundation Specialist then got back to him and explained that the promotion was for 50% off of installation only, not materials. Our advertisements very clear state that the promotion is for installation (as shown on both the ad that he attached on his original complaint, and also referenced on the attached landing page screenshot). As a business practice, we would never advertise a promotion that we do not intend to honor. This was all explained to Mr. ****** during a follow-up phone call with our Foundation Specialist on 11/20 at 3:30pm EST where he confirmed he understood.

    Mr. ****** did not purchase anything from our company and is under no obligation to do so; as such, we cannot provide a billing adjustment as his desired outcome states. We have made every effort to ensure he understands our promotion and the associated costs if he wishes to become a customer.

    Thank you!

  • Initial Complaint

    Date:10/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    reached out to 58 *********************************** due to my crawl space flooding after a heavy rain. Sales person **** came out inspected the crawl space and told me an encapsulation, dehumidifier and back up pump would be needed. When a company says, we guarantee they can correct your water problem or your money back! One would think, yes! This is the company to use! Unfortunately, NO! I had the work done in April 2024. September 2024 my crawl space flooded after the heavy rain from ******. I immediately called 58 Foundation. I was told ******* would be giving me a call. Did not receive a call that day. I called back the next day and was told someone could come out in a week! Yep, October 7. ****** came out that day, inspected the crawl space and took pictures. After his inspection of the crawl space, I asked him should my crawl space ground be exposed? Before having it done I watched multiple videos and none of the grounds were exposed. I showed him the pictures of the crawl space flooded and my floods. He asked me to email them to him. He also stated the ** would be calling me. He also told me he would be coming back out to replace the back up pump. No time was given, so I reached out and did not get a response. ****** texted me at 3:25pm telling me he would be at my house at 3:40pm. I explained to him I emailed asking what time because I was picking my children up from school. Then we were heading to practice. I was told, I will call you later with a day and time. He asked, if the ** had called me. I told him NO, **** called me asking a bunch of questions. I had to call ****** back on Friday because he never called me back. Told me he would be out on Monday still no set time. It appears Im just being placed on a whenever we can get to her. I still havent heard from the **. Im a single mother whos been taken advantage of.

    Business Response

    Date: 10/15/2024

    Hello,

    We are writing to let you know that we scheduled an appointment with Ms. ******* this Friday (10/18) for management to come out to her home. We look forward to working with Ms. ******* to address all of her concerns. 

    Thank you!

'58 Foundations & Waterproofing is BBB Accredited.

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