Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This project started out fantastic, unfortunately it has been trouble since. Almost a year later and still hasnt come to fix the issues. Issue 1- Liner doesnt fit. He rushed it in while cold and it didnt ************. After filling and draining the pool a couple times, liner never fixed. We decided to wait until the end of the season and he would come back and fix the problem. Unfortunately, he hasnt responded to a call or text in months. Issue 2- The concrete was never finished. Poured the slab and never finished the gaps/seams. Also the concrete under the liner in the steps collapsed. Issue 3- Electrical. In the months we have had it running, the LED lights in the pool have gone out and the pump died. Since he never finished the job, I have no paperwork/warranty info and had to eat these costs. Stay away. Not worth the problems!

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working with ********************* the owner of Woodstock Pool LLC for nearly two years to complete a single project regarding a pool/jacuzzi. Since the beginning of the project, we have encountered numerous problems. To begin, obviously Covid hit and my backyard sat with a massive hole in the ground. I accepted that problem but that became his *** answer every time there was a delay. When work finally began they laid the wrong cement around the pool. I had no choice but to accept that because the type of cement was a he/said, she/said scenario. He came out a few days before the cement pouring and he showed me a 'salt' cement which I agreed that I wanted. He FORGOT to tell the company and they laid a typical cement flooring. AGAIN I ACCEPTED THAT TO KEEP THE PEACE. Then the arrival of the jacuzzi got delayed forever. He kept blaming Covid but i don't believe his story because it kept changing. Then the stonework around the pool was not what I wanted. I specifically asked for a stacking stone look and got a completely different look. AGAIN, I had no choice since it was already installed when I got home. Then we found out there was a problem with the jets in the jacuzzi and **** had to have two sides of the stonework removed from the jacuzzi. EVER SINCE I HAVE BEEN TRYING TO GET THE STONEWORK REINSTALLED BUT REFUSES TO ANSWER MY CALLS AND TEXTS ANYMORE. I have two massive holes and old stonework piled up to be removed. Our MAJOR PROBLEM IS A big issue-the electrical work for the jacuzzi. The jacuzzi keeps cutting out. I had an independent electrician come out and he said their electrician did not install the appropriate circuit and new lines would have to be run for over $3,000. HELP! Also, **** was suppose to have the liner stretched better because it is coming down & curling. He noticed that right from the beginning, Per his request, I agreed to let him wait until the water warmed up. HE HAS NOT FIXED AND I'M JUST WAITING FOR THE ***** TO COLLAPSE.