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Business Profile

Drain Cleaning

Hawaii Drain Pros

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drain Cleaning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 20, 2023. Hawaii Drain Pro ************ sent the plumber Tariyn ****** to troubleshoot a blockage in the unit #B and give estimate March 28 2023 Hawaii Drain Pro sent the plumber Tyiwara Armater to finish job.Excavated pipes, bricks and debris litter the work area pose a trip hazard. The job is incomplete.Installed unneeded double clean out pipes. Did not cap pipes to ground level. Job incompletete. Keoni Manager of Hawaii Drain Pro aka AllAloha plumbing said on a phone conversation April 31 2023 We can certainly fix that for you. "Hawaii Drain Pro debited my credit card $4021.46 unauthorized while job is incomplete causing the debt to go beyond credit limit. Kept changing price and thrusting with an ipad to sign here.Upgraded to a unnecessary and incomplete Clean out System.Hawaii Drain Pro debited my credit line ********* while job is incomplete Incomplete and there is still a blockage Total 22,189,86

    Business Response

    Date: 11/20/2023

    This complaint has been resolved. We have addressed all of the cusomers concerns and went above and beyond to exceed her expectations. 

Hawaii Drain Pros is NOT a BBB Accredited Business.

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