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Business Profile

Security Systems

Advanced Protection Network, Incorporated

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Advanced Protection Network, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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Advanced Protection Network, Incorporated has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • DAVID H

      Date: 07/24/2022

      First of all, why am I paying $54.95 monthly for monitoring, when other complainent says he is only paying $45 (+tax) monthly for monitoring?Secondly, when the "Sunset" of 3G networks was announced, I received two mysterious text messages declaring they could upgrade my Honeywell panel for $299.00, but this was not with any company ID. Contacted APN, they said they would get back to me with install schedule. Never did! But they DID send a **** for the update! Some nerve! I NEVER did receive any official notification from APN that my panel was going to need upgrade. Now I am trying to get out of the contract for the monthly monitoring service, because I do not have ANY monitoring service at this time. I DO NOT WANT TO DO BUSINESS WITH THIS COMPANY ANYMORE! Their LACK of service is Unacceptable! Do not respond to emails, wait times for phone service are much too long, especially for a security company. I was going to order the upgrade module myself, but APN could not tell me if I needed the ******* or ATT compatible LTE communication module. Aloha APN!

    • Sharron E.

      Date: 05/25/2022

      Sharron E.

      Date: 05/25/2022

      Tue, May 24 at 5:25 PM Having Aloha Alarm at the home we live in and having tried to contact someone who will respond for nearly 3 weeks IS VERY FRUSTRATING!When calling support, I get "someone" who says I'll give the technician a message. After nearly 2 weeks, I was able to reach someone who helped - he contacted the technician and found out he was on vacation and not even available.Our alarm system/smoke detector started going off every day and night at random times. 7am, 5pm, 8pm 8:10pm, 1:30am, 3am and on and on and on! After a week of disarming the system every time and telling the call service that NO there was no smoke/fire someone told me to remove the smoke detector and the batteries MYSELF. I'm elderly and not able to climb a ladder so I had to get someone to come to the house and do this for me. That was 11 days ago. I'm still waiting for the Aloha Alarm technician OR ANYONE to call and schedule a time to come fix the alarm system! NOT ACCEPTABLE SERVICE Oh, I forgot that someone else did call to advise the cost would be $175 for a service call and $150+ for a new smoke alarm.

      Sharron E.

      Date: 06/02/2022

      As of today, it's been 24 days since the alarm first started going off.

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