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Business Profile

Auto Repairs

Herman's Repair Auto Wrecking & Towing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/12/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a used transmission on July 7th and was promised a refund if it did not work. I took it to a reputable mechanic, Trail Ready Designs. Who install several transmissions a month with no issues. The transmission did not work. So, I ended up paying $1500 in labor fees. On September 2nd I returned the faulty transmission to Hermans. Upon returning the transmission they notified me that they would offer a refund after talking with the mechanic who did the installation. They called back and very aggressively told me it was damaged during installation and that I would have to settle with the mechanic. After contacting TRD, I was notified that Hermans never contacted the mechanic and that it was indeed faulty. So I had the mechanic contact Hermans in which they proceeded to make faulty accusations. I believe this is bad business practice making false claims against a business and misleading their customers. I was informed by my mechanic to file a formal complaint with the Better Business Bureau. My family would benefit greatly from the return of the money taken from us from this corrupt business.

    Business Response

    Date: 11/09/2022

    When the customer picked up the used transmission she was advised to tell the mechanic to make sure the converter goes in properly and to change the seals before installing. 
    When she returned the transmission 2 months later she said the transmission was broken. Herman's then took the transmission to a transmission specialist that has been in business for over 30 years. Upon checking it out he called back and said the transmission pump was broken due to an installation error. Herman's then called the customer and she was notified that it was an installation error done on behalf of Trail Ready Designs and she would need to take this situation up with them. 
    When Herman's spoke to the mechanic from TRD he revealed that he did not change the seals as was advised upon pick up and says he never does on any of his jobs. This should be done by any replicable transmission mechanic. Also Herman's offered to show the broken transmission to him but he refused, he said he didn't need to see it. 
    So no faulty accusations or false claims should be made towards Herman's, but rather towards Trail Ready Designs due to installation error. 
    Thank you 

Herman's Repair Auto Wrecking & Towing is NOT a BBB Accredited Business.

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