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Business Profile

Remodeling

Hawaii HydraStone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodeling.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/21/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've contacted Ben/Hawaii Hydrastone many, many, times to come to repair my countertops which started cracking and discoloring within 6 months of installation. Hawaii Hydrastone is a HORRIBLE Product and workmanship.... My corners started cracking within 6 months. I paid $4000 and the product hasn't lasted a year. I reached out to *** in December to please come fix the corners, he said he would be in my area next week then ghosted me. I reached out again in Jan 2025 and after several texts with no reply, he tried to blame the horrible workmanship on giving me a lower price, so he cut corners. I was NEVER given a lower price and paid for a full demo, so if corners were cut it's on him. Regardless, the product and workmanship needs to last longer than 6-8 months for $4k. I paid for a professional job and product, which is what you are "selling" on your website and social media platforms. Below is ANOTHER text/email I sent ***/Hydrastone with NO REPLY. I will be persuing legal action at this point if he doesn't come fix my cracking or at least refund my money. "Ive been trying to get you back to my place to fix the now 4 cracks in the island corners and visible lines around the edges for over a month, going on 2 months. The countertop is also yellowing. The week before Christmas you said youd be over the following week to repair everything but you never showed, texted or called. Its been almost 2 months now. You just installed the counters end of March 2024 and I paid you $3611.38.Your product and workmanship should last longer than 8 months for $4k. If you are not willing to stand by your workmanship and product, then please refund my money. Your behavior is unprofessional and you need to stand by your workmanship and product. This is a small island and your reputation is everything. In addition to pictures before, during, and after the installation, the yellowing, cracking, lines, dents, drips, deep scratches, I have records of all texts and emails"

    Customer Answer

    Date: 03/19/2025

    Hi there I have settled with Hawaii Hydrastone, please dismiss my case

Hawaii HydraStone is NOT a BBB Accredited Business.

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