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Business Profile

Welding

Valley Isle Diving and Welding

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *******************, owner of Valley Isle ********************************************** worked with us over several months in 2021 to design a custom driveway and man gate on our property. ***** phoned us often as we worked through the decision process to ask us for our business. The quote for our gates is attached. We provided a check for $8,500 on November 24, 2021 as a down payment on the gates.We have been in contact with ***** only because of our efforts to get the gates completed and installed. He no longer initiates contact with us regarding our order and no longer responds to text messages, answers his phone or returns messages. It has been two months (September 8, 2022) since we saw or talked with *****. In mid September we pleaded with ***** to finish our gates and he gave a verbal promise to complete them by 10/31/22.We would like our $8,500 returned to us since ***** does not seem interested in or willing to complete our job. He repeatedly spoke about other jobs he took and completed, all while we are left waiting for our order to be completed, or at this point, a response to a text message or phone call.

Valley Isle Diving and Welding is NOT a BBB Accredited Business.

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