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Business Profile

Auto Accessories

Island Wide Motors LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It was May 29th 2023, when my fianc traded his Dodge Ram and put $4000 down payment for a 2020 ***** Silverado ****** miles. **** we went for a test drive, the truck stated oil change required, the safety was out and there were rubbish in the bed of the *****. We had let **** and ***** know about it, as we expected this to all be done before purchasing the *****. However since it was a Holiday no place were open in **** to do an oil change, ***** and **** said to get the oil change at Lex Brodies and they would reimburse him. We thought everything was all good, we received great customer service from them. Long story short we took the truck back to our house after purchasing it, we smelt a smell similar to the smell of a car over heating. We checked the temp it was good didnt think nothing of it. The next day May 30th 2023, my fianc went to get the oil change at Lex Brodies and it started to get hot and the temperature went up while in the line to get the oil changed. We let Duke know what was going on the next day on May 31, 2023, when the truck overheated, it was now boiling under the hood on my fiancs way to work. **** apologized and stated they didnt even look at the ***** before selling it , he assumed that because it had ****** miles, it was practically a new truck. At this point. We just wanted to give the ***** back and take back the Dodge Ram and the $4000 downpayment, minus the cancellation fee from the bank which was $350. He also charged $400 plus tax for a detail that they did on the Dodge Ram. However why should we pay for the detailing when we were sold a broken truck? After all the run around they sent a tow truck for the ***** they gave the tow truck driver $3,240 to give to us. We had to travel to them for the Dodge. We lost out big time for their mistake. Requesting $45 for gas to travel, $400 for the detailing, and $157.03 for the oil change and two days of pay for him missing work. We also want to be reassured that this wont happen again.

    Business Response

    Date: 06/29/2023

    Aloha, 

    Thank you for reaching out. After speaking with you today I wanted to say thank you for working with us on this. I would also like to appologize for the communication issues you experienced and for the inconvienence caused. You were a pleasure to talk to and I do tottaly understand your concerns. I am glad we were able to come to a positive resolution on this. We really appriciate it. 

    Sincerly,

    *******************************

Island Wide Motors LLC is NOT a BBB Accredited Business.

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