We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Lab and Testing

Pan Pacific Pathologists, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Complaints

This profile includes complaints for Pan Pacific Pathologists, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pan Pacific Pathologists, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Service provided to me was August 2024, provider did not contact my med insurance but billed to me for payment on Feb 15th 2025 directly. I spoke to my ins carrier DEVOTED and they told me its all handled on Feb 20th 2025 and billing come to me on April 15th 2025 along with two more invoices from clinical labs cf Hawaii of in service days August 17th 2024.All of these should be bill to DEVOTED#DU5A7.Please contact808-961-4708 pan pacific pathologist and ****** DEVOTED

      Business Response

      Date: 05/01/2025

      It is not our intention to erroneously bill patients; however, mistakes do occur.  Please see the details for the accounts below in response to the customers statement of the problem.

      ********************** Account *********
      This specimen was sent to us by the customers medical provider to be tested.  There was no contact between the patient and Pan Pacific Pathologists in order for us to collect and confirm insurance information.  The insurance information we received from the patients medical provider was incorrect, which triggered a bill to the patient.  We understand that the patient attempted to contact us;unfortunately, as a result of not being able to connect with him, we were unable to file his claim with his insurer Devoted Health.  The account has since been updated and a claim will be filed to ************************************ of Hawaii Account #************ & 380L124368-0
      Our front end staff erred as they did not make a copy of the patients ************************ card; thus, the insurance information that was previously entered in our system was wrong, leading to claims being filed incorrectly.  Both accounts have since been corrected and claims have been filed to Devoted Health.

      Thank you.


      Customer Answer

      Date: 05/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is  somewhat satisfy  to me, clinic didnt make copy of insurance cards and put burden to patient is improper. 

      Sincerely,

      ****** ***

    • Initial Complaint

      Date:02/25/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had service in March 2024. I have contacted business numerous times via phone and email. The statement I received does not indicate if it was submitted to insurance. Either NO One picks up the phone or returns a voicemail. The last statement i received stated that they would be sending bill to collection for lack of payment. I WANT to pay the bill - but need answer to question if it was submitted to insurance. the lack of customer service, follow through and professionalism is outstanding. The threat of sending to collections after i have tried NUMEROUS times is baffling. I have asked to speak to Manager or Supervisor but never given a manager's name or allowed to move up the chain.

    Pan Pacific Pathologists, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.