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Business Profile

Tire Dealers

Lex Brodie's Tire Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

This profile includes complaints for Lex Brodie's Tire Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lex Brodie's Tire Company has 4 locations, listed below.

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    • Lex Brodie's Tire Company

      170 Wiwoole St Ste D Hilo, HI 96720-5134

    • Lex Brodie's Tire Company

      Pahoa Market Place Pahoa, HI 96778

    • Lex Brodie's Tire Company

      Parker Ranch Center Kamuela, HI 96743

    • Lex Brodie's Tire Company

      75-5570 Kuakini Hwy Kailua Kona, HI 96740-1629

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had a routine brake inspection on Friday. I was told both cables needed to be replaced and they tightened both until the new part could come in. I drove home and smelled rubber burning from my car for a few miles. ****** into a parking lot and as I was turning and pressing on the brakes, nothing happened for a few seconds. The brake was spongy. Obviously this scared me but I didnt even realize what was going on. Brakes were delayed and I had to drive home scared, with my hazards on, not sure if my car would safely come to a full stop. Drove home and had my boyfriend **** up my car. Lex Brodies over tightened the cables and Im assuming no one checked to make sure the rear tires could spin. One was locked and one could hardly move. Called lex Brodies and they said they would send a tow truck. We waited and it didnt come. Called back and they said it would come the next day (Saturday). We waited all morning and then the car got picked up at around 1. We didnt receive a call from lex Brodies that Saturday. No check in, nothing. On Monday morning I called and they said they didnt have time on Saturday. Understandable but I would have appreciated a courtesy call ( it had now been a 2-3 day issue for a simple brake inspection) on Monday the car was ready. Went down there and no one apologized for the error and I felt very uncomfortable and discouraged by the entire experience which could of left me in a serious car accident. finished getting emergency cables fixed a few days later once the part came in. (I put a deposit before everything happened) asked them to check the brake fluid and clear the air. They said it was good. I drove home and same thing brake line felt like it had air in it. I did not trust lex Brodies to finish the job which they horribly did. So I had my boyfriend bleed the brake cable which did have air in it WHICH lex Brodies should have fixed since it was their error.

      Business Response

      Date: 05/22/2023

      The location manager was able to make contact with the customer who made the submission to the ********************. Unfortunately, there was some miscommunication on what work we did and what work was done by another party previously. The location manager was able to put the concerns to rest by talking through and explaining the situation. Our apologies this didnt happen in person earlier.  

    Lex Brodie's Tire Company is NOT a BBB Accredited Business.

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