We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Air Ambulance Service

Hawaii Life Flight Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Ambulance Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is regarding bill ID ************** for ******* ************* has paid $61,237.00 and of the original $106,667 bill.The are now BALANCE BILLING us the remaining $45430 This is ILLEGAL under the FEDERAL NO SURPSISES ACT for emergency flights. There is to be no balance billing. Yet here they are balance billing. I've contacted them several times, they dont care or answer just keep sending bills.The balance needs to go to 0 and I need a copy of that paid bill in writing.

    Business Response

    Date: 06/18/2024

    see attached

  • Initial Complaint

    Date:01/20/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/23/2021, my 5-year old daughter be was rushed to the ************* Emergency Room in ******* with head injury but according to the ** doctor, due to the advanced care she might've needed which was unavailable at *************, she needed medevac to ************************ in ********, which took place via Hawaii Life Flight (under Guardian Flight). Among the thousands in medical payments to the various entities, Hawaii Life Flight received over $33,000 in payments for that one short flight. Yet, they proceeded to send additional bills of thousands of dollars to my home, ignoring my multiple attempts to get details on the additional charges or the authorization from me (parent) to bill me these amounts, specifically asking for their Authorized Billing Application. I spoke with their customer service representatives on many occasions throughout 2022, requesting that information but they continued to stall me, with apparent intent to send their bill to their debt collection agency, ***********************************************. I believe it unfair and deceptive to ignore me and to force exuberant charges to debt collection despite my requests.

Hawaii Life Flight Corporation is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.