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Business Profile

Airlines

Korean Air

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Korean Air regarding the significant delay and poor service I experienced on flight KE 035 (operated as DL7851) from ************* (ICN) to ******* (***) on January 18, 2025. The delay and subsequent mishandling of my luggage caused a cascade of issues that severely impacted my journey, leading to significant inconvenience, emotional distress, and financial loss.The flight was delayed for hours without clear communication, explanation, or apology from Korean Air. The lack of timely updates made the situation even more frustrating. As a result of this delay, I missed my connecting Delta flight to ************** (***), despite a three-hour layover. This disruption wasted valuable time, caused me to miss an important personal event, and led to unexpected expenses for meals at the airport. I am seeking appropriate compensation for the delay, emotional distress, and financial losses caused by this preventable issue.After filing a complaint with Korean Air, they completely dismissed my request, claiming the delay was due to maintenance issues and that no compensation would be provided. However, this reasoning is unacceptableproactive maintenance checks could have prevented the delay, making it fully within the airlines control. It is dishonest to claim otherwise. Additionally, I have learned that some Korean Air customers received immediate compensation via text message upon arrival, yet I was denied any compensation. This inconsistent treatment is unfair and unacceptable.Given the significant inconvenience and financial burden I endured, I request refund in line with industry standards for flight delays of this nature. Korean Air must take accountability for its failure to provide reliable service and ensure fair and consistent treatment for all passengers.

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