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Business Profile

Airport Transportation

SpeediShuttle, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airport Transportation.

Complaints

This profile includes complaints for SpeediShuttle, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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SpeediShuttle, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/25/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The email attached is from *****************************...she said I would get a refund of $38.11....nothing and this was October 7th. I have told her 3 times that nothing to date and I now am not getting a response from her. Please help I have her email ******************************** I appreciate you helping me. ***************************

    • Initial Complaint

      Date:10/24/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NEVER AGAIN, SpeediShuttle!!!(Reservation SP6108625 @ 10/21/2022)You left us stranded! Waiting (on time) at the same spot as all the previous pickups at ****************************, we saw your van approach (also on time) and IMMEDIATELY LEAVE before we could get our bags to the van. Shocked, we frantically called the SpeediShuttle office. The recording (boasting about the great service) went on and on for 27 minutes before being answered. By then we had to arrange for alternate transportation (at additional expense) or miss our flight. Also, on the trip from *** to ******************** (Res. ********* @ 10/7/2022), it was disconcerting to see that the driver was texting while driving.For many years, we have been pleased with the service. Thats why we continued to book it since 2012. But now, with this experience, we will always use another one and recommend doing so to all of our family and friends in addition to posting warnings on social media. We officially demand a refund.THIS IS NO WAY TO TREAT LOYAL CUSTOMERS.

      Business Response

      Date: 10/25/2022

      Aloha all,

      Notes in this reservation state that driver arrived a bit before the 8:25am. Driver had called guests on their provided cell phone number two times and guests did not answer. Driver then departed as he had other guests on board and other pick *** to fulfill. 

      Our shared ride shuttle instructions for departures are to be outside the scheduled pick up location 15 minutes before and allow 15 minutes after the scheduled pick up time 

      for the shuttle to arrive- due to the nature of the shared ride shuttle.

      Unfortunately because we did fulfill our commitment of coming to **************** at designated time as even called guests 2 times to further attempt to collect them, no refund is due.

      Best,

      *****************************

      Operations Manager 

      Customer Answer

      Date: 10/25/2022

       
      Complaint: 18307886

      I am rejecting this response because:  We WERE at the designated pickup place at the designated time (8:25am), SAME as all prior pickups by SpeediShuttle.  The driver approached but DID NOT STOP to see us bringing our bags.  NO PHONE CALL was received.  

      Sincerely,

      *****************

    SpeediShuttle, LLC is NOT a BBB Accredited Business.

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