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Business Profile

Auto Insurance

DTRIC Insurance Company, Limited
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DTRIC continues to delay indemnification of my paid policy coverages after my representative provided DTRIC and ********************* an **** report indicating that proper shingles for the repair of my roof are no longer available. I was advised by my representative that a full replacement is necessary.

    Business Response

    Date: 12/27/2022

    We are unable to open ******************** pdf attachment.  Are you able to download again.?

     

    Business Response

    Date: 01/04/2023

    Hi,

    We are urgently working on the response to this complaint. Due to the office closings and vacation schedules, we are needing more time than usual to respond. Pls be assured that this is a top priority for DTRIC Insurance.

    Thank you for your patience and understanding.

    Business Response

    Date: 01/11/2023

    Aloha,

    Please see the attached letter in response to this complaint.

    Thank you.

    *****

  • Initial Complaint

    Date:11/04/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Delay in coverage. We have not received any update on the coverage decision for my property damages, and a refusal of DTRIC's adjuster report done to my home.

    Business Response

    Date: 11/10/2022

    Aloha,

    Please see DTRIC Insurance's response in the attached letter.

    Thank you.

    *****************

DTRIC Insurance Company, Limited is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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