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Tenneys Algaroba Auto Repair LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/08/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A year ago Tenneys said they would do my safety check. I wouldn't get my starter done at Tenneys this month, so he denied me a Safety Check today because I got my starter fixed through another mechanic. This auto repair shop does not keep their word.

    Customer Answer

    Date: 03/05/2023

    I would like to resume receiving fair and quality repairs and services from Tenneys as a valued customer. Please. Thank you. ????

    Business Response

    Date: 04/16/2023

    So what happened was she called me to ask if I could change her starter. My schedule was very full but I made time to fit her in and tried to accommodate her time and scheduling. I gave her a estimate that was less than I normally charge. Ordered the part in advance. At the last moment she canceled the appointment. I not upset that she went someplace else. She does it at the last moment. Thats fine that she went someplace else she should have done that from the beginning. As far as the safety inspection there are hundreds of places that she can get a safety inspection from. What is she going to do tell me she wants one and she will cancel at the last minute?

    Customer Answer

    Date: 04/18/2023

     
    Complaint: 19369984

    I am rejecting this response because:
      The approval for the safety was already given. I was just waiting for a good time and day to bring the car in for the safety. My apologies for the misunderstanding and miscommunication. I did not realize a part was purchased, I thought ******** found a spare replacement. Thank you.
    Sincerely,

    *************************

Tenneys Algaroba Auto Repair LLC is BBB Accredited.

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