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Business Profile

Automotive Transmission Repair

Certified Transmission Differential

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Automotive Transmission Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my car towed to Certified Transmission Differential on 26 August, 2024 to have the transmission of my 2004 ****** Highlander evaluated because it was slipping/jumping in between shifting gears. The owner of the business, *****, informed me I would need a transmission rebuild, as well as replace the processor of the car. Throughout the process, there was no open communication from *****. I had to constantly call the business's phone number and ask questions in order to get any information regarding the status of my car. After waiting over a month, ***** let me know he would charge me for the transmission rebuild, but not the new processor because it was taking so long to fix my car. On 26 October, 2024, I went to pick up my car and paid $3,664.92 for the services. Within 20 minutes of driving home, the car was having the same exact issue that I had brought it in for, so I turned around and brought it back. After a few days, I called and ***** told me the processor he had used to replace my original faulty processor was also faulty, and that he needed to get a third one to replace it. That was over two months ago, and my car is still not fixed. I am given no information regarding my car unless I call in, and I am given non-specfic answers as to why a new processor hasn't been installed in my car yet. I have been giving excuse and excuse as to why services cannot be rendered. On 30 December, 2024 I called and was told by ***** that he does not know if the replacement processor has even been shipped to his shop for install, and then he hung up on me. I have paid over $3500 and have waited over four months for my car to be fixed, and it has not been fixed. On top of this, I have been treated poorly by the business owner and have not been given satisfactory reasons as to why the job has not been completed. I want the job completed and my car to be fixed.

Certified Transmission Differential is NOT a BBB Accredited Business.

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