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Business Profile

Bank

Central Pacific Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Central Pacific Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Central Pacific Bank has 38 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a dispute with my bank-Central Pacific Bank, on behalf of charges that were made to eharmony from my debit card. I told them eharmony is a scam, and has multiple complaints about their business, and they did not deliver on the product I paid for- I was given matches that only wanted inappropriate relationships. When I contacted eharmony with my concerns they informed me I needed to broaden my horizons and blamed me for everything. I live on a rural island and would have had to pay to fly to meet matches. I told Central Pacific Bank about my concerns and because I signed a contract with eharmony, they refused to protect me as a consumer. In essence, I signed up for a scam product and was not protected by my bank. I am so disappointed in my lack of protection from my financial institution. I just want the $395.40 that I paid credited back to me from my bank. I have never been so locked into a contract as eharmony locked me into and not been able to cancel my membership when I am not satisfied with a businesses service.

      Business Response

      Date: 09/09/2024

      See attached for Bank's response.

    • Initial Complaint

      Date:01/31/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im writing this to bring awareness to Central Pacific Bank customers.I have a checking account with a balance of $7,612 which I hardly touch and meant for emergency funds.On 1/24/24, I recd a statement showing a bal of $12. There were 2 unauthorized ACH transactions on 1/4 $6500 and 1/12 $1100 referencing ******* Sachs, ********************** personally notified the bank, reported to **** credit reporting bureaus, and local police.On 1/30/24 I received an email fr CPB charging me $32 ea overdraft fee for 3 checks totaling $7500 which I didnt issue. CPB should have a record about my data breach yet they continue to have my account to be breached.CPB failed to protect me as their long time customer knowing I have an open DATA BREACH case.I didnt receive any update since my initial complaint as of this writing. I will be speaking to them again today to complain about the 3 overdraft fees

      Business Response

      Date: 02/05/2024

      See attached response from CPB.

      Business Response

      Date: 02/05/2024

      Correction: CPB response is attached.

      Business Response

      Date: 02/05/2024

      Correction: CPB response is attached.

      Customer Answer

      Date: 02/11/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I was able to get back the $6500 and $1100 and removed the $32 x 3 overdraft fees for fraudulent checks issued using my account.

      I closed my account with CPB on 2/7/24 and will never do business with them again.

      Sincerely,

      *************************************

    • Initial Complaint

      Date:11/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my disappointment with the actions of Central Pacific Bank and its unprofessional, anti-customer business practices.I had a $50,000.00 personal loan that I paid about 98% of before the pandemic. During the pandemic, I lost my job and arranged with CPB to pay smaller payments and finish the 2% remaining, which I did. I paid 100% of my loan, which was $50,000 plus interest, which I think was about $10,000, even in the middle of the pandemic, I paid it off to the last *****, and these unprofessional business people put a CHARGE-OFF on my record and destroyed my life and new business.Some of the consequences of their unfriendliness to my life are as follows:1- I have been rejected by many credit card companies in the past two years.2- The rejection of several vital loans for my new business kept me from growing.4- I have been rejected by several banks when trying to purchase a vehicle for my limousine company. Up to two days ago, I did not know the reason for being rejected, not only for that loan but for the mess in my life over the past two years. I hand-delivered a letter to the branch manager at the ******** branch. I was put on the phone with a loan officer who rudely told me they could change my status to a PAID CHARGE-OFF. WHAT A LOW-CLASS RIPOFF PRACTICE. I left in anger and will be taking action against CPB.5- Just last month, I purchased a car. The financer, a mainland bank, jacked up the interest rate from 8% to 18% to approve the loan.I am asking CPB to take the following actions to change the situation:1- Immediately inform all credit bureaus that my charge-off was their mistake and remove it from my credit. I need a copy of that letter. My credit dropped from 690 to 580, and that is the main reason I was rejected everywhere.2- A formal apology letter.3- ******************* needs to contact me directly. I need compensation for the losses that they brought to my life with their inhuman actions.

      Customer Answer

      Date: 11/07/2023

      Attached is a copy of the expanded complaint letter. There was no space to add it in the original complaint.

      Business Response

      Date: 11/08/2023

      See attached bank response.

      Customer Answer

      Date: 11/10/2023

       
      Complaint: 20835285

      I am rejecting this response because:

      I have attached a letter to CPB with my response.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:01/09/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited a $249.47 pension check on behalf of my 96 year old mom. The bank posted the deposit, issued a receipt, however, my moms bank statement did NOT reflect this deposit transaction. I later called the bank to report this, they tried to gaslight me by asking if I had a deposit receipt. Then when I emailed the deposit receipt to the bank, they asked me in an email to contact the maker of the check to ask if the check had been cashed, and if not, if I could ask the maker of the check to issue my mom another check! After I complained to the branch manager, they eventually issued a credit memo for $249.47 to my moms bank account, a month later! My issue now is that the bank refuses to explain to me how this even happened, as the branch manager said every customer signs a full disclosure that they are responsible to check their bank statements for any errors that *** possibly occur! This wasnt an error, this was THEFT, and I believe my mom was targeted due to her age! I would like an explanation by the bank as to why they stole her money, and only gave my mom her own money, in the form of a credit memo, and only after I persistently asked what was being done with my moms deposit and why did they want me to ask the maker of the check to issue another check?!

      Business Response

      Date: 01/18/2023

      Attached is the bank's response.

      Customer Answer

      Date: 01/19/2023

       
      Complaint: 18699847

      I am rejecting this response because:

      Aloha Resolution Specialist, 

      I am in receipt of the Banks response and while I appreciate their efforts, they have not addressed my concerns around how a deposit could be deleted from their computer system.  I was told that transactions are never deleted from their computer system during my initial telephone conversations with their branch manager.  If this is an accurate assessment, then how was my deposit posted to their computer system in real time, I was presented a deposit receipt to later find out the deposit was deleted from my account and statement.  The Bank explained in their reply scanning and piggybacking, which I dont fully understand.  If an error was discovered later in the day, then the prudent practice would be to show an offsetting debit, contact me and now I would have an audit trail of the initial deposit and correction withdrawal.  This was not the case, both the deposit and reversal did not show up on my statement leading me to believe the problem stems from issues beyond the branch control and perhaps their computer system is flawed.  Again, I say this because their branch manager clearly stated transactions are NEVER deleted and the deposit receipt undisputedly reflects the deposit. 

      I trust the bank will investigate this matter thoroughly and provide a much clearer explanation.  Until then my trust in this financial institution will be fragmented, how can I ever trust that a deposit will be posted correctly in the future. 

      Sincerely,

      *******************

    Central Pacific Bank is NOT a BBB Accredited Business.

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