We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bed and Breakfast

Manoa Valley Inn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bed and Breakfast.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked 5 nights and took the risk before knowing what I was getting into. To be fair, the room could be adequate for many travelers. My problems with the space:1. Safety and security were not good enough for me. Check in did not involve checking ID, there was no front door secure lock to the whole building, and the room lock was a standard house key. Even though the neighborhood feels safe, the facility did not allow me to feel secure enough.2. The biggest reason for me taking time to give this review is, there is no where to file a complaint. No refunds, no manager-like person available on site (although there were staff on call, when I voiced my concern, they seemed like it was out of their control), so I felt like there was no one to take my concerns and find a resolution. *** also tried reporting the situation to Agoda, but because of the no refunds policy, the customer service chat sent me into an endless loop that resulted in the feeling that there was no way to have my concerns heard and addressed. I called all phone numbers available and emailed the hotel with no reply over the last 18 hrs, so finally resorted to booking another hotel and creating this negative review.3. The B&B was in a Victorian house and the room, hallways, stairs with no elevator and bathroom felt more like a youth hostel. There was a small community fridge in the hallway and pitchers of drinking water, again safety is an issue with open access to everyone. Room had a chair but not a workspace with a desk. Small 24 tv. Community laundry facilities, I missed breakfast which was between 7-8:30am. This is not a bad place, but safety, security and lack of higher management presence has been missing. The strict no refund policy is really a pain, as I need to leave the island earlier than my check out date and there is still no way to communicate this or get any money back.

Manoa Valley Inn is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.