Complaints

This profile includes complaints for JDM Hawaii's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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JDM Hawaii has 2 locations, listed below.

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  JDM Hawaii

  1314 N King St Honolulu, HI 96817

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  JDM Hawaii

  303 Puuhale Rd Honolulu, HI 96819-3237

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had bought a used truck from this dealership in May of 2024. They specifically expressed to me I should purchase tbrough their dealership because they are a professional and reputable business. Not like any resellers on ******** or ***** They only source the best Kei trucks from ***** and run a full inspection before purchasing and shipping to Hawaii. They sold me on the fact that they own an auto body shop specializing in JDM and Kei trucks. Specifically saying they have the parts to fix and will be able to fix any truck that was sold from them. They also said a benefit from buying from them is ******** Plan that is free for the first year. They said if your car breaks down you get roadside assistance. After one month of driving, my Kei truck broke down. I called roadside assistance and they had no idea what JDM Hawaii is. They also said they wouldnt cover my tow. That the tow company can tow me anywhere, I just need to pay them. I called JDM about this issue, they said oh, cant you call your insurance and have them cover your tow? I was very upset but needing it for work I had used my insurance to quickly get a tow. I had then got it towed to their dealership where they can locate any part and fix any problem on their trucks. Fast forward to right now, my truck has been in the shop for 2 months with very few updates. The only updates I get is when I call them and they tell me they cant locate the parts. At one point they even told me to tow the truck to my house so they can have more space for their other trucks needing to be fixed. I asked to speak with the owner and get his contact information. They wont release it to me. They denied any fact that they told me they could fix it. And told me I should have known better when buying a 25 year old truck. Even though I bought from them. Every promise they made to tell me why I should by from them has not come true.

  Business Response

  Date: 08/21/2024

   

  Here is the chat history of for **** and the service ***** There has been constant communication with them.The matter has not been presented withtotal inclusion of all the details. we are still activly looking for a suitable part for the antique truck.

   

   

  Okay sounds good I'll go ahead and approve
  10:20 AM
  From: **************
  ****** *******
  The starter is not engaging when starting.
  To: **************
  10:24 AM
  
  
  MK
  Is it just from old age?
  10:26 AM
  From: **************
  ****** *******
  Just to let you know, we do need at least $850 down just for the parts to order it.
  To: **************
  10:27 AM
  
  
  MK
  Sounds good how can I make a secure payment??
  10:27 AM
  From: **************
  ****** *******
  I can take the payment over the phone.
  To: **************
  10:27 AM
  
  
  MK
  Okay sounds good
  10:28 AM
  From: **************
  MK
  Give me one second I'll call you when I'm finished driving
  10:28 AM
  From: **************
  ****** *******
  Okay will do.
  To: **************
  10:28 AM
  
  
  ****** *******
  Just an update. We already ordered your starter and will give you an update once it arrives.
  To: **************
  12:47 PM
  
  
  MK
  Awesome thank you!
  12:54 PM
  From: **************
  Jun 22, 2024
  *********************
  Your starter motor has arrived. Upon examine flywheel we noted it is loose, we need to drop transmission and examine flywheel to see why it is loose and tighten it up and look for damage. This operation calls for 4 hours labor. I will send estimate for approval, once approved we can drop transmission and move forward.
  To: **************
  02:25 PM
  
  
  *********************
  Hello, your estimate from Sky **** Repair is ready ********************************************************************************
  To: **************
  02:25 PM
  
  
  MK
  Ok thank you
  02:26 PM
  From: **************
  MK
  The labor alone is looking like $800?
  02:26 PM
  From: **************
  *********************
  typically 6 hour job to remove and replace clutch assembly so yeah
  To: **************
  02:36 PM
  
  
  MK
  Before it was stated that it's looking like a 4 hour job?
  02:37 PM
  From: **************
  *********************
  yeah to drop transmission and check out flywheel, hopefully the flywheel just needs tightening. 4.0 hours labor
  To: **************
  02:51 PM
  
  
  *********************
  see estimate im linking
  To: **************
  02:52 PM
  
  
  MK
  I see if less than the price changes
  02:52 PM
  From: **************
  *********************
  Hello, your estimate from Sky **** Repair is ready ********************************************************************************
  To: **************
  02:54 PM
  
  
  MK
  Please keep me updated if needs anything more than tightening.
  02:55 PM
  From: **************
  *********************
  will do
  To: **************
  03:05 PM
  
  
  Jun 25, 2024
  *********************
  ok so we found your torque converter ring gear has broke away from converter and ring gear splines are damaged. Currently I am trying to find a replacement. It may have to come from *****. Still searching. Once i find unit  I will send an estimate
  To: **************
  10:33 AM
  
  
  *********************
  
  
  To: **************
  10:34 AM
  
  
  *********************
  
  
  To: **************
  10:34 AM
  
  
  MK
  Uh oh do you think that was the initial problem? And not the starter?
  12:22 PM
  From: **************
  *********************
  possibly but cant be sure one may have cause other issue as starter stopped engaging fully ( chicken before the egg kind of deal)
  To: **************
  12:29 PM
  
  
  *********************
  checking sources in *****
  To: **************
  12:31 PM
  
  
  MK
  Okay... send estimate please. This is becoming double the initial amount stated. For my car care plan do I get 10% of parts/labor?
  01:16 PM
  From: **************
  *********************
  will send estimate once we locate required part.  Understand we could not see other issue outside of the starter motor failure until we got to torque converter whereas we found ring gear teeth damaged and ring itself has disconnected from welds causing looseness.
  To: **************
  03:30 PM
  
  
  MK
  Okay just frustrating since I bought it 1.5 months ago from JDM. Was there a 10% off from parts/labor included in the ******** plan?
  03:42 PM
  From: **************
  Jul 02, 2024
  MK
  Any updates on Daihatsu hijet?
  10:01 AM
  From: **************
  Jul 03, 2024
  MK
  Any updates?
  04:00 AM
  From: **************
  ****** *******
  Waiting on confirmation of availability for the torque converter.
  To: **************
  08:13 AM
  
  
  Jul 22, 2024
  MK
  Any update on the missing part?
  10:07 AM
  From: **************
  *********************
  still trying to locate one , no luck thus far.
  To: **************
  10:10 AM
  
  
  Aug 01, 2024
  MK
  Hello any update on my Daihatsu hijet?....
  10:59 AM
  From: **************
  ****** *******
  Unfortunately we were unable to locate a compatible torque converter reign gear.
  To: **************
  11:47 AM
  
  
  MK
  What's the next step?
  12:07 PM
  From: **************
  MK
  I have waited longer than I have even had my truck working.
  12:08 PM
  From: **************
  Aug 02, 2024
  MK
  Hello I need a response please. I am in need of my truck. What is the next step?
  09:52 AM
  From: **************
  ****** *******
  The only option at this point is to pick up the truck until we can find/locate a torque converter reign gear for you.
  To: **************
  09:54 AM
  
  
  MK
  Can you please send me the contact information to JDMs owner?
  11:34 AM
  From: **************
  Aug 05, 2024
  MK
  Please provide me with this information as soon as possible
  11:52 AM
  From: **************
  *********************
  The owner is currently unavailable for customer inquiries. Regrettably, a source for the torque converter with ring gear has not been located. The Converter Factory has ceased operations, and there are no alternatives on the island for this type of work. Efforts to find a ring gear are ongoing but have been unsuccessful so far.
  To: **************
  12:22 PM
  
  
  MK
  What I am frustrated with is your statement to customers. We are the largest supplier of JDM vehicles and parts. If whatever reason your truck needs fixing, we will be able to locate the parts. I was told multiple times in person that I should buy from JDM BECAUSE of this. I was told for whatever reason my truck would break down, JDM would take care of it.I was told with ******** I would have road side assistance. When I call the number it's a random tow truck company who have no idea who you guys are... I was also told I was paying a higher price because of this reason as well, I would receive the utmost care. So now I have been told many many untruthful statements and I need to speak with him about the integrity of this company and the legality of this business.
  
  
  Now 3 months after paying in full. My truck has worked for 1 month and has now spent 2 months in the shop with no time table or future. So please I ask you once more kindly, I need the information to the owner.
  12:33 PM
  From: **************
  *********************
  II understand your frustration, and I will relay your concerns to the owner. Rest assured, we are actively working to repair your vehicle, but sourcing parts for these ***** year old Japanese vehicles is logistically challenging. This is the first time we've encountered an issue with the torque converter and starter combined, and we are still striving to find a solution.
  To: **************
  12:42 PM
  
  
  MK
  Okay I need updates. I use this for business. Your business is negatively and continually affecting my business here in Hawaii. 1 month I had use this... 1 month. I expect results. Thank you
  12:52 PM
  From: **************
  Aug 21, 2024
  *********************
  Hello ****, I wanted to update you that we have not overlooked your situation and are actively seeking a replacement for the stripped torque converter ring gear. This part is covered under your powertrain warranty. Please be assured that we are committed to finding the necessary parts for the repairs as quickly as possible.
  To: **************
  02:58 PM
  
  
  
  
  

  
  

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22156414
  
  I am rejecting this response because I am still without a working vehicle. No effort to provide me with transportation or some type of rental has been offered. As every day passes, it is another day of me having to find other means of transportation for my business. Ultimately making my everyday business much more difficult. There is no future in sight and there is no other offer of a back up plan or effort to resolve such issue. If no part is found for the truck then what happens.... My truck will stay in their hands for ever and I will forever wait for my truck to be operable. With me purchasing specifically through this company with the verbal confirmation that the parts WILL be found and my truck WILL be able to be fixed by them, now being told they are not able to find such parts and in the end not able to fix. They have told me that why should I trust buying a Kei truck from ******** marketplace as it will most likely breakdown. After 1 month of driving one of their vehicles, the same fate has occurred. From a business that intends to do what is right by their customer, a refund should be the obvious response. With such refund, this will allow me to actually purchase a truck that is usable for my everyday business needs. 

   
  Sincerely,
  
  *****************