We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Carry Out Food

Papa John's Pizza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carry Out Food.

Complaints

This profile includes complaints for Papa John's Pizza's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Papa John's Pizza has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Papa John's Pizza

      2875-A Paa Street Honolulu, HI 96819

    • Papa John's Pizza

      1646 Kapiolani Blvd Honolulu, HI 96814-3736

    • Papa John's Pizza

      98-1254 Kaahumanu St Times Square Shopping Ctr Pearl City, HI 96782-3200

    • Papa John's Pizza

      611 Kapahulu Ave Honolulu, HI 96816

    • Papa John's Pizza

      46-056 Kam Highway #F1 Kaneohe, HI 96744

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/23/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 5, 2022, I placed an online order for pizza to be delivered from Papa Johns. I paid with credit card. Here is the order info for that purchase:August 5 at 11:15, order #********* in the amount of $125.97.This order was said to be canceled. It was paid online but never delivered. Prior to delivery time, I received a call that they would not be able to deliver, so they would be canceling my order and processing a refund. I was told that I needed to log back on and place an order to be picked up instead. I went ahead and did that. Here is the order info for that purchase:August 5, order #********* to be paid in cash on pick up, in the amount of $108.36.This order, I did go to pick up and paid it in cash.I waited a few days before calling Papa Johns on August 10, to let them know that I hadnt received my refund yet. They did that it would take 3-5 (or 5-7) days. I told them that it had been 5 days. They checked their systems, it said that it was indeed processed as a return, so give it a couple more days to show up in my account. I waited a few more days. On August 17th, I still hadnt received a refund so I called again. I was told that a refund WAS processed. It takes a couple of days for the refund to be processed and approved, and then it would be 3-5 (or 5-7) days from approval to see the refund in my account. By those calculations, it would have been August 17 or the day after that I should have been refunded.Today is August 23 AND I STILL HAVENT GOTTEN MY MONEY BACK.

    Papa John's Pizza is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.