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Business Profile

Charter Boats

Hawaii Deep Sea Fishing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Charter Boats.

Complaints

This profile includes complaints for Hawaii Deep Sea Fishing's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hawaii Deep Sea Fishing has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Hawaii Deep Sea Fishing

      1758 Laukahi St Honolulu, HI 96821

    • Hawaii Deep Sea Fishing

      Honokohau Harbor Slip A15 Kailua-Kona, HI 96740

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/13/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a fishing trip on May 4th for August 13th 2024. My fishing trip was canceled due to issues with the boat. I booked this trip on a debit card that I no longer have. I had to cancel the card because of fraud & the company will not allow me any other form of payment. They say a refund will have to go back to the card that was canceled & it is no longer linked to my bank account because of fraud. They arent offering me another ******** have no other way of getting a refund because they wont allow another avenue of refund for the cancelled fishing trip. Thank you. Sincerely, *********************

      Business Response

      Date: 08/14/2024

      Hello Guy

      The customer was refunded 8/13/2024, attached is the confirmation/authorization code.

      We have refunded him in full, please see attached file.

      Sincerely

      ****

       

       

      $1,448.73 USD was refunded using a **** ending in 2894.
      Order
      #******
      Card details
      **** 2894
      Name on card
      *********************
      Refunded by
      *******************************
      Authorization key
      re_3PCpXOFO2pemGiL20CC5da7c
      Message
      Transaction approved
      Amount
      $1,448.73 (100%)
      Gateway
      Shopify Payments
      Status
      Success
      Type
      Refund
      Payment ID
      #********
      Created
      Aug 13, 2024, 8:16 am
      Refund reason
      Order canceled

       

    Hawaii Deep Sea Fishing is NOT a BBB Accredited Business.

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