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Business Profile

Cosmetics Sales

Tresor Rare of Honolulu

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cosmetics Sales.

Complaints

This profile includes complaints for Tresor Rare of Honolulu's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tresor Rare of Honolulu has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/19/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am uploading all of the dispute that I sent to the merchant

    • Initial Complaint

      Date:10/11/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was coerced into buying a skin care Rejuvination package on 5-6-2022 in Honolulu, ****** while on vacation at price of $ ******** Store Address: *************************************************************** They called their company LA ***** at that time, but upon reading other complaints I believe they previously called this same company TRESOR RARE OF HONOLULU 8 pieces were to include:1. Avologi Eneo Advanced skin Rejuvination device 2. Avologi Eneo Blu skin Rejuvination device 3&4. Pharmaciopy Thermoge **** *************** 2 Bottles) 5&6. Pharmaciopy Thermoge **** *************** 2 bottles) 7&8. Sericin Deluxe Facial Cleanser. ( 2 bottles ) My ********** were coerced into going into store by a women who said she wanted to apply a wrinkle cream on both of us free of charge which she did, but then the pressure sales started. They wanted us to buy the Stemtox ***** cream for $200 each & if we did they would also give us a free facial by the famous *****. He did the facial on both of us in the same room & demonstrated how to use the 2 Eneo medical devices that were suppose to reduce wrinkles & firm skin & explained how to use products. Then he really put the pressure on by telling us how all of those products were worth more than $20,000 but he was giving a deal. He started with all products he used on us for $10,000 & that was a separate deal for each. When we told him we didnt have money he changed & reduced the package & said he would give us 8 products for $7, 000Each. When we said NO he continued bullying & coercing us until I finally said I would buy a small package of 8 items just to get out of there.I didnt have space in my luggage, so he said he would give me 3 ************ 5, then made me sign a receipt before leaving with 0 proof of shipping. I NEVER received 5 items after 3 calls! I filed a dispute with CCard- they denied it. Its a ******** just want my money back on All products. This has to STOP!

    Tresor Rare of Honolulu is NOT a BBB Accredited Business.

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