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Business Profile

Dog Training

Hau'oli Hounds Hawaii, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dog Training.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 10, 2022, we $549.74 for a package of three dog training ******s that we were told (by ************************************, and later by *************************) would include both zoom and in person ******s. We had one ****** by zoom that didn't work well because of connectivity issues and our dog's issues are about being outside of the home. ****** said the next ****** would be in person. ******** said there would be mid-April in person dates, then June, then July, and now it is September.Since that time, Hauoli Hounds has refused to refund any part of our money or to schedule any in-person training ******s. They have since moved to another island (Kauai) and told us they would try to schedule ** when they come back for vacation on Oahu but have not done so. In the meantime, our dog's behavioral issues worsened, she got kicked out of her boarding kennel, and we had to hire another training company. Hau`oli Hounds refuses to any partial refund and still will not schedule us.

    Business Response

    Date: 09/30/2022

    Aloha,

    ****** has been a student of Hau'oli Hounds since February of 2020 with their original dog.  We, ******** and **************************************, owners of Hau'oli Hounds, have lived on Kauai full time since 2016.  We have performed in-person and **** services with all of our students throughout the pandemic; notwithstanding, quarantine regulations, illness, student vacations, with success.  Hau'oli Hounds encourages students to work with multiple dog companies that fit their style, schedule, and needs.  Hau'oli Hounds does not refund unused sessions, as stated in our policies (attached).  We have an in-person appointment scheduled and continue to offer **** sessions.  No refund will be given at this time.  ************************

Hau'oli Hounds Hawaii, Inc. is NOT a BBB Accredited Business.

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