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Business Profile

Electrical Contractors

E I Electrical Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired *********** to replace the fuse box and they gave me a quote of ***** to replace it as of Wednesday may 28 th, 2025 . They cashed the check I wrote them but have not done the job. At this point I would like my money back in full. Despite multiple calls to them, they will not refund my money nor set a date to fix the fuse box. I am a senior citizen, and I believe they overquoted me and the quote they gave is 3 times more than a recent 2 nd company I got a copY from. I did not sign a contract, I was in the other room and my daughter signed for me which I did not know of. The electrician ******* ***** of the company promised he would pay me back but he never did.

    Business Response

    Date: 06/23/2025

    There is no need for a complaint as we already offered the client a refund several times.

    On 5/28/25 we offered to refund the client after several phone calls, refund would be minus time spent and after the items we bought were returned to the vendor.

    On 5/30/25 items were returned to vendor, we called to discuss the refund at 9:12 am and client wanted to now do the job again.

    On 5/30/25 at 9:32 a dispatcher called back to reschedule, at which time the client changed her mind again, and these calls are recorded.

    Given the back and forth, we stated we had to wait for the check to clear and wait for the 14 day return period to pass as the client mentioned a stop payment.

    On 6/3/25 Client called back, and left a message and said she now wanted to do the job again.

    Subsequent calls did not result in her agreeing to rebook the job, again.

    On the the day the job was to start, it was set for a 10 to 12 arrival window, with a 12 pm start time, and our Service Expert called at 11:47 am to say he was almost there.

    The 7 day check clearance period, and the 14 days return period, has now passed and we will be sending her a refund, minus the time spent and the parts we could not return again.

    We are still willing to do the job as well, if that is what the client wants, if not then we can send her that refund.

    Customer Answer

    Date: 06/25/2025

     
    Complaint: 23418383

    I am rejecting this response because:

    I would like the full amount of $9,736.14.

    There are many wrong points to your story , which I will enumerate in a longer email and if you do not pay the full amount mailed to me **** ******** ****************************************. I am 84 and this is taking advantage of the elderly. 

    i will be contacting local news agencies and also writing reviews if you do not send back the full amount. I do not want work done but the full amount sent as a check to me.

    Sincerely,

    **** ********

  • Initial Complaint

    Date:09/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - 70% deposit asked for in May - was told the job would be done end of May - job still not done in August, we had to get a new electrician - all the work will have to be redone, some was dangerous and against code - new electrician has to redo all the work they did

    Business Response

    Date: 09/06/2024

    This job was inspected 4 times, 3 times by the City and County, and 1 time by HECO, and there was no hazardous or safety concerns noted. There is nothing hazardous or unsafe that we did. We completed all the rough-in wiring months ago and that was all inspected, and 90% of the job is now complete. The clients however were trying to get us to do illegal work by energizing circuits on walls and ceilings that were not finished by other trades, which would leave ******************* and devices exposed and we refused.  This job would have been finished months ago  but they could not decide on the final layout, and changed it several times in fact. We again refused to do illegal work like this and the clients got upset and became combative and verbally abusive in person, by text, and by e-mail,.  The clients owes us money for the remaining 20% of the work that we completed (90% of work done - 70% deposit). Their claims are false, and they are literally blackmailing us by threatening to turn us into various organizations like the BBB unless we pay them. This is a price dispute, and it is now turning into a a libel case.

    Customer Answer

    Date: 09/11/2024

     
    Complaint: 22245886

    I am rejecting this response because: The information presented by E&I electrical simply is not accurate. I have compiled all information into the following attachments.

    1. A presentation, converted to PDF, which outlines the entire projects from the start, including planning, payment, schedule, and defects

    2. A signed affidavit from the new license electrician outlining the issues encountered (including safety issues) as well as work estimate

    3. The video from slide 13 of the presentation showing the junction box under the house. This is a zip file as the website did not accept the .mov iPhone move format. I can provide this file in another way if requested.

    Please feel free to reach out if there are any questions. Thank you.

    Sincerely,

    ***************************

    Customer Answer

    Date: 12/10/2024

    [A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID .********, and find that arbitration is necessary.

    Sincerely,

    ******* ******

E I Electrical Inc. is BBB Accredited.

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