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Business Profile

Florist

Hawaii Lei Stand

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Florist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was made for two fresh flower **** to be mailed to a location in ******** for a family's graduation. I provided a specific date the **** needed to arrive in order to be used at the graduation. Shipping date was 7-23-2024 Delivery Date was to be 7-25-2024 Actual Delivery Date was 7-26-2024 The **** did not arrive in time for the ceremony. The flowers did not arrive fresh as ***************** price for the flowers was $29.00 When I complained I was told to complete a shipping claim (which was performed) Currently I have heard no word regarding their decision.

    Business Response

    Date: 11/14/2024

    Aloha *******,

    Mahalo for sharing the complaint and speaking with us over the phone!

    Below, I will share with you some links to our policies. We ship with ****** a third party shipper, and because of this, delivery dates/times are not guaranteed. We provide customers with this information over the phone and at online check out, and recommend for them to receive their orders in advance to account for unexpected issues during transit.

    *****************************************************
    *******************************************************

    Part of our policies is that we are not liable for unexpected delays that happen during shipping, but of course we do our best to help our customers however we can.

    Our records show that she did contact us and we did send her a shipping claims form, which is the process we take in situations where packages or delayed, damaged, or lost. We typically send an e-mail response once the claim has been processed. If she is unable to find an e-mail response from us, she is welcome to contact us to sort it out.

    Please let me know if theres anything else I can answer for you folks.

Hawaii Lei Stand is NOT a BBB Accredited Business.

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