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Business Profile

Foods

Olive Branch Hawaii, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Olive Branch Hawaii LLC to cater a corporate event that took place in mid January for 150 people. The day before the event Misha cancelled on me. I had pre-paid for the food (in November 2022, invoice number ******) per her request. Since then I have been trying to get my money back ($1,821.99) without any luck. Instead I get one excuse after the other. I have seen attempts to credit back my AMEX card, but they never go through because of insufficient funds. I think this business is in serious financial trouble and unable to pay bills. I don't want other corporations to get taken advantage of like mine did.

    Customer Answer

    Date: 08/11/2023

    I am adding the email communicate I have as back up for when I was notified she was not going to be able to deliver on the goods that were already paid for.

    Business Response

    Date: 08/21/2023

    Aloha BBB, 

    I have been in contact with this customer and explained the situation on our end. And yet she continued to bully and bash publicly. Tried to work out a payment plan with her and she denied. I am trying to work on the refund in full. I am a very small business in Hawaii. Also assisting relief to loved ones in Maui. But it will be resolved and refund will be sent soon. 

     

    Customer Answer

    Date: 08/22/2023

     
    Complaint: 20453350

    I am rejecting this response because:

    I have given the business multiple opportunities to refund the money. And each time I was given a new excuse as to why they couldn't provide a refund. I don't trust that this business will ever provide a refund and don't want to continue to deal with excuses, it has been eight months. I did post a review online because I don't want other businesses to fall victim. I do not consider the action of the post bullying and I am sorry the vendor feels this way.  If the company wants to make a full refund by the end of the month I would consider the issue resolved and consider the case resolved. 

    Sincerely,

    *****************************

    Business Response

    Date: 08/30/2023

    Thank you for the assist BBB. I will need until 9/8 to make the full refund. I see the request from ******** is by the end of this month. I received this message today, 8/29/23. I wont be able to make it by the 31st. 9/5 will be the soonest as I will be receiving income from orders throughout this following week to help pay the refund. 

    can we please agree to this as a settlement between us and resolution. Kindly, Olive Branch Hawaii. 

Olive Branch Hawaii, LLC is BBB Accredited.

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